Senior Enterprise Technical Account Manager

WinsAbove; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Stripe is seeking a Technical Account Manager to support its largest and most strategic customers. You will work cross-functionally to deliver tailored guidance, accelerate product adoption, and help customers optimize their use of Stripe’s payment platform.

In this role you’ll lead complex integration conversations, create user-facing content, manage relationships across executives and engineers, and partner with Account Management to scale operations while reducing friction and enabling global

Qualifications

• 5+ years of enterprise-level, client-facing experience.
• Strong product sense and problem-solving for user-facing issues.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations consultatively.
• Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers.
• Familiarity with SQL and ability to run basic queries and modify more complex ones.
• Strong client relationship management across multiple levels.
• Bachelor's degree is required.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
• Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
• Build long-term user relationships that increase loyalty to Stripe and its products.
• Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
• Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
• Lead user-facing meetings in person and by video.
• Contribute to the continued design of this support offering.
• Create user-facing content that provides long-term solutions.

Skills

Enterprise client-facing

API concepts

SQL querying

Strong communication

Product sense

Technical troubleshooting

Relationship management

Education

Bachelor's degree

Tools

APIs

Job description

Stripe is seeking a Technical Account Manager to support its largest and most strategic customers. You will work cross-functionally to deliver tailored guidance, accelerate product adoption, and help customers optimize their use of Stripe’s payment platform.

In this role you’ll lead complex integration conversations, create user-facing content, manage relationships across executives and engineers, and partner with Account Management to scale operations while reducing friction and enabling global