Strategic Enterprise TAM Leader

Playlist; New York (NY); On-site; USD 131,000 - 175,000; Full time

Job summary

Playlist is seeking a Director of Technical Account Management to lead our TAM team, drive enterprise customer value, and ensure successful on-site engagements with key Mindbody integrations and multi-location rollouts. The role blends strategic leadership with hands-on technical credibility to align customers, product, and engineering.

The incumbent will own renewals, expansions, and forecast accuracy, while building executive relationships and scalable processes.

Qualifications

• 8–12+ years of progressive leadership experience in enterprise SaaS roles.
• Experience managing managers in a technical customer-facing organization.
• Hands-on experience with the Mindbody platform and its data model, APIs, and integrations.
• Strong technical depth: APIs, data models, reporting, SQL, migrations, and engineering liaison.
• Experience overseeing technical customer support, implementation, or TAM functions.
• Proven track record of leading teams that manage large, strategic enterprise accounts.
• Experience driving revenue growth and retention, including renewals and expansions.
• Willingness to travel frequently for onsite meetings and events.
• Operational mindset with data-driven decision making and process optimization.

Responsibilities

• Lead and scale the TAM organization through managers and hiring.
• Define role expectations, KPIs, and career paths with strong coaching.
• Own revenue retention across the enterprise portfolio—renewals and expansions.
• Build executive relationships through onsite reviews and strategic planning.
• Represent the customer technically, guiding integration architecture and migrations.
• Establish processes, tooling, and reporting to scale the function.
• Partner with Product & Engineering to reflect customer needs in the roadmap.
• Anticipate risk and pro-actively address at‑risk accounts and gaps in support.
• Operate with agility, reprioritize as needed, and engage on high-stakes accounts.

Skills

Leadership

Enterprise SaaS

APIs

Data modeling

SQL

Customer success

Tools

Mindbody API

SQL

Job description

Playlist is seeking a Director of Technical Account Management to lead our TAM team, drive enterprise customer value, and ensure successful on-site engagements with key Mindbody integrations and multi-location rollouts. The role blends strategic leadership with hands-on technical credibility to align customers, product, and engineering.

The incumbent will own renewals, expansions, and forecast accuracy, while building executive relationships and scalable processes.