Director of Strategic Technical Account Management

Sitetracker

New York (NY)

On-site

USD 190,000 - 220,000

Full time

3 days ago

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Job summary

Sitetracker is seeking a Director of Technical Account Management to lead a global TAM team and transform delivery into strategic, value-driven partnerships. You will help customers connect technical investments to measurable business results, influence retention and expansion, and build the operating model that scales as Sitetracker grows.

You’ll coach TAMs to lead executive conversations, align roadmaps with business KPIs, and collaborate with Customer Success, Product, and Engineering to

Qualifications

Executive leadership, track record managing high-value enterprise portfolios.
Experience leading executive QBRs and connecting technical delivery to KPIs, ROI.
Familiarity with SaaS metrics (NDR, ARR, Gross Margin) and renewal/expansion strategies.
Ability to coach teams to strategic advisory conversations and manage escalations.
Experience shaping operating models and scaling SaaS organizations.

Responsibilities

Lead evolution of the TAM organization toward proactive, strategic customer partnerships.
Develop TAMs to lead executive conversations and articulate business value.
Partner with Customer Success to establish strategic roadmaps and value validation for top customers.
Translate business objectives into technical requirements and roadmaps with Engineering and Product.
Build repeatable processes for scalable TAM operations and measurable customer impact.

Job description

You’ll coach TAMs to lead executive conversations, align roadmaps with business KPIs, and collaborate with Customer Success, Product, and Engineering to

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