Strategic TAM: Client Success & Growth

Broadridge; New York (NY); In loco; USD 150.000 - 160.000; Tempo pieno

Descrizione del lavoro

Broadridge is seeking a Senior Technical Account Manager (TAM) to deliver proactive, client-focused service within a pod operating model. You will be a trusted partner, understanding client business and technology, guiding incidents, changes, and advocacy to ensure ongoing success.

In this client-facing role you will drive satisfaction, retention, and growth across delivery areas from incident and change management to governance-backed client communications.

Competenze

• 8+ years in technical client service, account management, or application support within financial technology or trading environments.
• Deep knowledge of Order Management Systems, FIX connectivity, and front-office trading workflows.
• Proven success managing complex client relationships and driving satisfaction in high-pressure environments.

Mansioni

• Develop a deep understanding of each client’s business model, trading strategies, and technology stack.
• Analyze product usage, workflows, and key business drivers to identify needs, patterns, and opportunities.
• Continuously document and refresh client intelligence in our CRM and internal knowledge systems.
• Partner with Product Management and Account Management to align on client objectives and priorities.

Conoscenze

Client relationship management

Order Management Systems

FIX connectivity

Trading workflows

Incident management

Cross-functional collaboration

Communication skills

Commercial acumen

Descrizione del lavoro

Broadridge is seeking a Senior Technical Account Manager (TAM) to deliver proactive, client-focused service within a pod operating model. You will be a trusted partner, understanding client business and technology, guiding incidents, changes, and advocacy to ensure ongoing success.

In this client-facing role you will drive satisfaction, retention, and growth across delivery areas from incident and change management to governance-backed client communications.