Federal Technical Account Manager – Strategic Partner

Forward; Virginia; On-site; USD 240,000 - 270,000; Full time

Job summary

Forward Networks is looking for an experienced Technical Account Manager (TAM). A TAM acts as a trusted advisor, ensuring customers maximize value from our platform while maintaining high satisfaction and retention.

The TAM drives adoption, identifies growth opportunities, and aligns technology with customers’ business goals. They provide guidance, onboarding, training, and data-driven health reporting to customers and internal teams.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years in technical account management or customer success in tech/SaaS.
• Ability to articulate tech value to business stakeholders.
• Proven record of managing customer relationships and driving product adoption.
• Excellent communication and interpersonal skills with stakeholders at all levels.
• Experience with CRM and customer success tools; data analysis for health metrics.
• Problem-solving mindset; able to work independently in a fast-paced environment.
• Willingness to travel to meet customers as needed.
• TS/SCI with CI Poly or greater clearance.

Responsibilities

• Develop and maintain strong, long-term customer relationships as the primary contact.
• Drive platform adoption and value realization to meet business goals.
• Create and execute strategic account plans to grow usage.
• Advocate for customers and relay feedback to product/engineering.
• Lead onboarding and training to ensure quick proficiency with the platform.
• Monitor customer health metrics; provide data-driven insights and reports.
• Collaborate with sales, engineering, and product teams to align needs.

Skills

Customer relationships

SaaS experience

Technical communication

Problem solving

Travel willingness

Education

Bachelor’s degree in business, Information Technology, or a related field, or equivalent practical experience

TS/ SCI with a CI Poly or greater

Tools

CRM tools

Job description

Forward Networks is looking for an experienced Technical Account Manager (TAM). A TAM acts as a trusted advisor, ensuring customers maximize value from our platform while maintaining high satisfaction and retention.

The TAM drives adoption, identifies growth opportunities, and aligns technology with customers’ business goals. They provide guidance, onboarding, training, and data-driven health reporting to customers and internal teams.