Director, Customer Success & Technical Accounts

Openkrill; United States; Remote; USD 120,000 - 132,000; Full time

Benefits offered by this job

Healthcare

Dental

401(k) with match

Parental planning

Mental health benefits

Fitness reimbursements

Job summary

Everbridge is seeking a strategic, people-focused Manager of Customer Success & Technical Account Management to lead a team of CSMs and TAMs. The role emphasizes delivering measurable customer value, adoption, and risk management across a customer segment.

You will empower CSMs and TAMs to be trusted advisors, drive retention and expansion, and collaborate with Sales and Product to align on outcomes and health metrics. A strong leadership presence is required.

Qualifications

• 5+ years in Customer Success, TAM, or similar SaaS roles.
• 2+ years leading, coaching, and developing customer-facing professionals.
• Experience in SaaS, cloud platforms, enterprise tech, or mission-critical environments.
• Track record of leading teams for adoption, value realization, retention and growth.
• Strong ability to coach across Customer Success and technical engagement.

Responsibilities

• Lead, coach, and develop CSMs and TAMs with clear expectations and inclusive culture.
• Support team growth through regular one-on-ones, career planning, and enablement.
• Build strong CSM-TAM partnerships and align on customer objectives and technical environment.
• Coach on strategic relationships, adoption, value realization, and lifecycle risk management.
• Communicate customer value through success plans, executive reviews, and strategic interactions.
• Monitor portfolio health, identify risks and opportunities, and drive action plans.
• Champion voice of the customer and share feedback with relevant teams.

Skills

People leadership

Strategic customer success

Technical Account Management

Coaching and development

Cross-functional collaboration

Education

Bachelor's degree in Business/Technology/CS or related field

Job description

Everbridge is seeking a strategic, people-focused Manager of Customer Success & Technical Account Management to lead a team of CSMs and TAMs. The role emphasizes delivering measurable customer value, adoption, and risk management across a customer segment.

You will empower CSMs and TAMs to be trusted advisors, drive retention and expansion, and collaborate with Sales and Product to align on outcomes and health metrics. A strong leadership presence is required.