Strategic Supply Chain Operations Leader

NAPA Auto Parts; York (York County); On-site; USD 70,000 - 95,000; Full time

Job summary

NAPA Auto Parts in York, PA is seeking an Operations Manager to oversee inbound and outbound distribution center operations, reporting to the General Manager. The role emphasizes safety, productivity, and team engagement while implementing strategic priorities across the operation.

The manager will lead dock and yard activities, drive process improvements, coach staff, and ensure customer and partner inquiries are handled professionally.

Qualifications

• 2+ years' experience within a distribution center or similar environment.
• 1+ year's proven experience in a managerial role and/or leading teams.
• Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
• Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong communication skills, both verbal and written.
• Commitment to upholding high standards of integrity, professionalism and customer service, with a focus on supporting team members and delivering for customers.

Responsibilities

• Collaborates with General Manager and/or Assistant General Manager in implementing operational strategies to optimize efficiency and productivity.
• Manages functions of inbound and/or outbound operations by setting strategic performance expectations, monitoring productivity of all inbound and outbound teams and troubleshooting as needed.
• Leads strategic implementation of inbound operations, ensuring efficient organization of inbound freight (scheduling and unloading), receiving dock, stocking activities, housekeeping, maintenance, and safety protocols are consistently upheld.
• Leads strategic implementation of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are consistently upheld.
• Bolsters strategies for adherence to all safety rules and regulations to ensure a safe environment for employees.
• Trains and develops employees to ensure teams function at the highest level of efficiency, filling in any areas as needed.
• Ensures supplier, delivery partner and/or customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolves escalations as needed and/or escalates further as appropriate.
• Ensures customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolves escalations as needed and/or escalates further as appropriate.
• Works cross-functionally with other DC management to monitor for and investigate and resolve repetitive patterns of receiving and/or shipping errors.
• Protects company assets ensuring all equipment is used and maintained properly, buildings are opened, checked and secured daily/nightly, monitoring employees so no merchandise leaves without proper receipts.
• Maintains awareness of budget planning and cost management efforts and implements cost-saving initiatives and process improvements.

Skills

Distribution center experience

People management

Operations leadership

Warehouse safety

Process improvement

Education

Bachelor's degree in business administration, logistics, or a related field

Tools

WMS

ERP systems

Job description

NAPA Auto Parts in York, PA is seeking an Operations Manager to oversee inbound and outbound distribution center operations, reporting to the General Manager. The role emphasizes safety, productivity, and team engagement while implementing strategic priorities across the operation.

The manager will lead dock and yard activities, drive process improvements, coach staff, and ensure customer and partner inquiries are handled professionally.