Strategic State Government Accounts Lead

Tyler Technologies, Inc.; Springfield, Northern (IL, KY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Director of State Government Accounts in Springfield, IL, to manage a portfolio of state agency clients.

You will drive account growth, retention, and client satisfaction by coordinating across product, services, and contracts teams and serving as the trusted advisor to agency leaders. The role requires experience in public sector environments, multi-product relationships, and strong negotiation and leadership skills to ensure alignment with procurement

Qualifications

• Bachelor’s degree required in business/public admin/IT or related field.
• 5+ years of experience in account management or client relationships within technology/public sector.
• Experience managing complex, multi-stakeholder accounts.
• Demonstrated ability to grow revenue within existing customer portfolios.
• Strong communication, presentation and negotiation skills.
• Ability to manage multiple accounts across different states.
• Proven ability to collaborate across cross-functional teams.

Responsibilities

• Lead and manage designated state government accounts.
• Act as primary relationship owner with agency leadership and stakeholders.
• Develop account plans to strengthen partnerships and revenue.
• Maintain regular client communication to understand needs and priorities.
• Coordinate executive engagement and sales activities.
• Identify and cultivate new opportunities for cross-sell/upsell.
• Collaborate with product/engineering/support teams to deliver on client priorities.
• Oversee renewals, amendments, and expansion initiatives.
• Monitor account health and retention metrics.

Skills

Account management

Client relationship management

Public sector experience

Revenue growth

Negotiation

Education

Bachelor’s degree in Business, Public Administration, Information Technology, or related field

Tools

CRM (Microsoft Dynamics or similar)

Job description

Tyler Technologies, Inc. is seeking a Director of State Government Accounts in Springfield, IL, to manage a portfolio of state agency clients.

You will drive account growth, retention, and client satisfaction by coordinating across product, services, and contracts teams and serving as the trusted advisor to agency leaders. The role requires experience in public sector environments, multi-product relationships, and strong negotiation and leadership skills to ensure alignment with procurement