Public Sector State Government Accounts Director

Tyler Technologies; Springfield (IL); On-site; USD 84,000 - 150,000; Full time

Benefits offered by this job

Competitive benefits

Career development opportunities

Job summary

Tyler Technologies seeks a Director, State Government Accounts in Springfield, IL to lead relationships with state agencies, drive revenue growth, and coordinate across product, implementation, and support teams. You will own account plans, manage multi‑state portfolios, and ensure client satisfaction through executive engagement and strategic collaboration.

The role requires public sector experience, 5+ years in account management, and strong negotiation and communication skills.

Qualifications

• Bachelor's degree in Business, Public Administration, Information Technology, or related field.
• 5+ years of account management, sales, or client relationship management in technology or public sector environments.
• Experience managing complex, multi-stakeholder accounts.
• Demonstrated ability to grow revenue within existing customer portfolios.
• Strong communication, presentation, and negotiation skills.
• Ability to manage multiple accounts across different states simultaneously.
• Proven ability to collaborate across cross-functional teams.
• Experience supporting state government agencies or public sector clients.
• Familiarity with public sector procurement processes.
• Experience working with enterprise software or SaaS solutions.
• Understanding of regulated environments (licensing, tax, courts, public safety, health & human services).
• CRM proficiency (e.g., Microsoft Dynamics or similar platforms).

Responsibilities

• Account leadership and relationship management for designated state government accounts.
• Serve as the primary relationship owner with agency leadership and stakeholders.
• Develop and execute account plans to strengthen partnerships and satisfaction.
• Maintain regular communications to understand evolving needs and challenges.
• Coordinate executive engagement to support strategic objectives.
• Identify and cultivate new sales opportunities within existing accounts.
• Drive cross-sell and upsell opportunities across product lines.
• Coordinate with product sales teams on pursuit strategies and activities.
• Support contract renewals, amendments, and expansion initiatives.
• Maintain visibility into pipeline activity and contribute to revenue forecasting.
• Serve as liaison between clients and internal product, implementation, support, and client success teams.
• Coordinate resources for effective service delivery and issue resolution.
• Monitor account health, satisfaction, and retention metrics.
• Facilitate regular account reviews and performance discussions.
• Manage escalations collaboratively and ensure timely follow-through.
• Collaborate with product, engineering, support, and professional services to align priorities.
• Communicate client feedback to inform product improvements and roadmap considerations.
• Ensure seamless coordination across multiple product teams and a client-centered approach.
• Develop familiarity with state procurement processes and budgets; support procurement activities.
• Represent Tyler professionally in meetings, conferences, and industry forums.

Education

Bachelor's degree in Business, Public Administration, Information Technology, or related field

Tools

CRM (Microsoft Dynamics)

Job description

Tyler Technologies seeks a Director, State Government Accounts in Springfield, IL to lead relationships with state agencies, drive revenue growth, and coordinate across product, implementation, and support teams. You will own account plans, manage multi‑state portfolios, and ensure client satisfaction through executive engagement and strategic collaboration.

The role requires public sector experience, 5+ years in account management, and strong negotiation and communication skills.