Director, State Government Accounts

Tyler Technologies, Inc.; Springfield, Northern (IL, KY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Director of State Government Accounts in Springfield, IL, to manage a portfolio of state agency clients.

You will drive account growth, retention, and client satisfaction by coordinating across product, services, and contracts teams and serving as the trusted advisor to agency leaders. The role requires experience in public sector environments, multi-product relationships, and strong negotiation and leadership skills to ensure alignment with procurement

Qualifications

• Bachelor’s degree required in business/public admin/IT or related field.
• 5+ years of experience in account management or client relationships within technology/public sector.
• Experience managing complex, multi-stakeholder accounts.
• Demonstrated ability to grow revenue within existing customer portfolios.
• Strong communication, presentation and negotiation skills.
• Ability to manage multiple accounts across different states.
• Proven ability to collaborate across cross-functional teams.

Responsibilities

• Lead and manage designated state government accounts.
• Act as primary relationship owner with agency leadership and stakeholders.
• Develop account plans to strengthen partnerships and revenue.
• Maintain regular client communication to understand needs and priorities.
• Coordinate executive engagement and sales activities.
• Identify and cultivate new opportunities for cross-sell/upsell.
• Collaborate with product/engineering/support teams to deliver on client priorities.
• Oversee renewals, amendments, and expansion initiatives.
• Monitor account health and retention metrics.

Skills

Account management

Client relationship management

Public sector experience

Revenue growth

Negotiation

Education

Bachelor’s degree in Business, Public Administration, Information Technology, or related field

Tools

CRM (Microsoft Dynamics or similar)

Job description

Client Management/Client SuccessSpringfield,Illinois
Salary: USD 100000.00 - 150000.00 Annually

The Director, State Government Accounts serves as the primary relationship manager for a portfolio of state government accounts in the State of Illinois. This role is responsible for cultivating strong client partnerships, retention of existing client revenue, driving account growth, and serving as the central conduit between state agencies and Tyler product and service teams.The Director, State Government Accounts acts as the face of the company within assigned accounts, ensuring client satisfaction, revenue retention, identifying expansion opportunities, coordinating the sales process, and coordinating across all internal teams necessary to deliver a superior experience for these state accounts. This role requires an understanding of public sector environments and the ability to manage complex, multi-product relationships.

Responsibilities

• Account Leadership & Relationship Management
• Serve as the primary relationship owner for a portfolio of designated state government accounts.
• Act as the face of the organization, building trusted advisor relationships with agency leadership and key stakeholders.
• Develop and execute account plans to strengthen long-term partnerships and improve customer satisfaction.
• Maintain regular communication with clients to understand evolving needs, priorities, and challenges.
• Coordinate executive engagement when appropriate to support strategic objectives.
• Identify and cultivate new sales opportunities within existing accounts.
• Leverage relationships to drive cross-sell and upsell opportunities across product lines.
• Partner with product sales teams to coordinate pursuit strategies and sales activities.
• Support contract renewals, amendments, and expansion initiatives.
• Maintain visibility into pipeline activity and contribute to revenue forecasting.

Client Success & Operational Alignment

• Serve as liaison between clients and internal product, implementation, support, and client success teams.
• Coordinate resources to ensure effective service delivery and issue resolution.
• Monitor overall account health, client satisfaction, and retention metrics.
• Facilitate regular account reviews and performance discussions.
• Manage escalations collaboratively and ensure timely follow-through.
• Cross-Functional Collaboration
• Work closely with product management, engineering, support, and professional services teams to align on client priorities.
• Communicate client feedback to internal stakeholders to inform product improvements and roadmap considerations.
• Ensure seamless coordination across multiple product teams supporting assigned accounts.
• Promote a unified, client-centered approach to account management.
• Public Sector Engagement
• Develop familiarity with state procurement processes, budget cycles, and regulatory considerations.
• Support clients through procurement activities in partnership with sales and contracts teams.
• Represent the company professionally in meetings, conferences, and industry forums as appropriate.

Qualifications

• Bachelor’s degree in Business, Public Administration, Information Technology, or related field.
• 5+ years of experience in account management, sales, or client relationship management within technology or public sector environments.
• Experience managing complex, multi-stakeholder accounts.
• Demonstrated ability to grow revenue within existing customer portfolios.
• Strong communication, presentation, and negotiation skills.
• Ability to manage multiple accounts across different states simultaneously.
• Proven ability to collaborate across cross-functional teams.
• Preferred Qualifications
• Experience supporting state government agencies or public sector clients.
• Familiarity with public sector procurement processes.
• Experience working with enterprise software or SaaS solutions.
• Understanding of regulated environments such as licensing, tax, courts, public safety, or health & human services.
• CRM proficiency (e.g., Microsoft Dynamics or similar platforms).

Core Competencies

• Strategic relationship building
• Client advocacy
• Cross-functional collaboration
• Revenue growth & opportunity identification