Strategic Splunk TAM Specialist for Customer Success

020 Cisco Systems, Inc.; Indiana; On-site; USD 140,000 - 191,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Parental leave

Disability coverage

Life insurance

RSU grants

Paid holidays

Paid time off

Volunteer days

Job summary

Cisco Systems, Inc. is seeking a Customer Success Area TAM Specialist who is passionate about customers and will drive solutions to maximize impact.

You will be a Splunk expert, guiding our account teams on how to best use the Platform and sharing best practices with the team. You will collaborate with Sales, Customer Success, and Technical Success teams to support Area-aligned customers, deliver onboarding workshops, and proactively manage health and renewal signals across complex IT

Qualifications

• 3+ years administering Splunk Core (Enterprise/Cloud).
• 3+ years Splunk architecture, data onboarding, and Splunk Core product features.
• SPL (Search Processing Language) skills are critical.
• 3+ years in technical consulting or big-data analytics.

Responsibilities

• Onboarding & Enablement: deliver workshops and mentorship, achieving onboarding milestones.
• Support Area aligned customers with value realization and health checks.
• Review customer telemetry risk signals and assist with renewal readiness.
• Coordinate with CS/SE leadership to align priorities and address risk accounts.

Skills

Splunk Core

SPL

Big-data analytics

Technical consulting

Bash scripting

Java

Python

.NET

Tools

Splunk Cloud

Edge Processor

Ingest Processor

DDAA

Federated Search

Job description

Cisco Systems, Inc. is seeking a Customer Success Area TAM Specialist who is passionate about customers and will drive solutions to maximize impact.

You will be a Splunk expert, guiding our account teams on how to best use the Platform and sharing best practices with the team. You will collaborate with Sales, Customer Success, and Technical Success teams to support Area-aligned customers, deliver onboarding workshops, and proactively manage health and renewal signals across complex IT