Remote Customer Success Specialist – Technical Adoption

Cisco Systems, Inc.; Herndon (VA); Remote; USD 153,000 - 207,000; Full time

Job summary

Splunk, a Cisco company, is seeking a Customer Success Specialist to help customers maximize Splunk investments with enterprise deployments. This is a remote role, collaborating with customers on adoption, health checks, and measurable outcomes.

You will coordinate TAP execution, mentor teams, analyze usage, and drive upgrades while partnering with internal groups to resolve issues and optimize performance.

Qualifications

• 8 year experience in technical support, professional services, systems administration/engineering or related experience
• Experience building customer relationships and handling commercial accounts
• Experienced with customer issues, account/project management, IT Operations, and technical infrastructure
• Familiarity with Splunk-related products
• Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders
• Work independently and as part of a team
• Occasional travel may be required
• Splunk Architect Certification achieved within 6 months of start

Responsibilities

• Act as a point of contact for technical health issues and partner with escalation management for Public Sector customers
• Oversee TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motion
• Provide mentorship, planning, and recommendations for a customer's overall technical health
• Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows
• Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery
• Assess cloud overages and leverage appropriate services for workload optimization
• Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance

Skills

Technical support

Customer relationships

IT Operations

Splunk products

Communication skills

Independent work

Travel flexibility

Splunk Architect Certification

Education

BA/BS technical degree

Tools

Splunk Core Platform

Splunk Enterprise Security

AWS

Google Cloud

Azure

Job description

Splunk, a Cisco company, is seeking a Customer Success Specialist to help customers maximize Splunk investments with enterprise deployments. This is a remote role, collaborating with customers on adoption, health checks, and measurable outcomes.

You will coordinate TAP execution, mentor teams, analyze usage, and drive upgrades while partnering with internal groups to resolve issues and optimize performance.