Remote TAM Leader — Customer Experience (Splunk Expert)

020 Cisco Systems, Inc.; Indiana (PA); Remote; USD 165,000 - 209,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401(k) match

Parental leave

Disability coverage

Stock awards

Paid holidays

Volunteer days

Job summary

Cisco Systems, Inc. is seeking a Customer Success Platform Area TAM Leader (Splunk) to drive solutions for United States customers in a remote capacity. You will become a Splunk expert, guiding account teams on maximizing the Platform’s value and aligning with CS, SE, and Sales motions to realize customer outcomes.

You will lead onboarding workshops, monitor health signals, and advance adoption strategies while collaborating with cross-functional teams on AI initiatives and new frameworks.

Qualifications

• 5+ years administering and using Splunk Core (Enterprise/Cloud).
• 3+ years Splunk architecture, data onboarding, and Splunk Core product feature experience.
• 3+ years SPL (Search Processing Language) skills are essential.
• Experience in technical consulting or big-data analytics.
• Splunk Architect certification required.

Responsibilities

• Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding landmarks.
• Proactively engaging Area aligned Technical Success Engineers to review and assess account health signals and renewal risk.
• Proactively engaging CS Executives on adoption/use case opportunities.
• Collaborate with Area aligned CS/SE Management to align priorities and address risk accounts/themes.
• Lead internal projects to evolve the business (VRP, AI initiatives, new frameworks).

Skills

Splunk Core (Enterprise/Cloud)

Splunk architecture

SPL (Search Processing Language)

Technical consulting

Splunk Architect certification

Job description

Cisco Systems, Inc. is seeking a Customer Success Platform Area TAM Leader (Splunk) to drive solutions for United States customers in a remote capacity. You will become a Splunk expert, guiding account teams on maximizing the Platform’s value and aligning with CS, SE, and Sales motions to realize customer outcomes.

You will lead onboarding workshops, monitor health signals, and advance adoption strategies while collaborating with cross-functional teams on AI initiatives and new frameworks.