Security TAM: Strategic Guidance & Customer Success

Remote Worker LTD.; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Cisco is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for critical customers, serving as a trusted advisor and bridging customer needs with product teams.

You will collaborate across Field Sales, Sales Engineering, and Support to ensure customer success, improve resilience, and identify expansion opportunities while mentoring team members and contributing to internal training.

Formación

• 5+ years of professional IT experience, including at least 3 years in information security.
• Experience with SIEM or security log management systems (Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, Chronicle).
• Active Splunk certification with hands-on experience managing Splunk premium applications (ES, SOAR, or UBA).
• At least one industry-standard security certification (GIAC, CISSP, OSCP, or equivalent).
• Experience Unix and Windows environments with CLI and scripting in Bash or Python.

Responsabilidades

• Partner with customers for Enterprise Security and Splunk UBA use case development and optimization.
• Resolve complex issues to minimize downtime and improve system resilience.
• Apply security expertise to accelerate adoption of Splunk security platform.
• Collaborate with Field Sales, Sales Engineering, and Customer Support to ensure customer success.
• Engage with broader account teams to align strategic plans.
• Build scalable processes, collateral, and tools to improve efficiency.
• Drive CSAT and document customer success stories.
• Identify product-expansion opportunities within existing accounts.
• Participate in team development, mentoring, and internal training.

Conocimientos

IT experience

Information security

Unix

Windows

Bash

Python

Educación

Bachelor's degree in Computer Security, CS, CE, or Math

Herramientas

Splunk

ArcSight

LogRhythm

ELK

Splunk Enterprise Security

Splunk SOAR (Phantom)

Q-Radar

Descripción del empleo

Cisco is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for critical customers, serving as a trusted advisor and bridging customer needs with product teams.

You will collaborate across Field Sales, Sales Engineering, and Support to ensure customer success, improve resilience, and identify expansion opportunities while mentoring team members and contributing to internal training.