Remote Splunk TAM Specialist — Customer Success

Cisco Systems, Inc.; Allen (TX); Remote; USD 140,000 - 191,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Success Area TAM Specialist for a remote role available anywhere in the United States.

You will act as a Splunk expert, guiding account teams and customers on optimal use of the Platform to achieve value realization and renewals. You will support Area aligned customers with onboarding, health reviews, and strategic, case-based delivery up to 90 days, collaborating with CS/SE leadership to address risk accounts and opportunities.

Qualifications

• Three or more years of experience administering and using Splunk Core (Enterprise/Cloud).
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
• Strong SPL (Search Processing Language) skills are critical.
• Solid experience in technical consulting or big-data analytics.

Responsibilities

• Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud.
• Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
• Develop positive relationship with Sales/Customer Success roles to assist Area aligned customers with Value Realization.
• Onboarding & Enablement – deliver workshops, prescriptive mentorship/assistance, achieve onboarding milestones
• Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
• Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.
• Scoping the level of effort and developing a technical action plan to address the technical situation based on your assessment.
• Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
• Strategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or management.
• Address organizations’ sophisticated technical challenges, proactively identifying and resolving issues before they impact the customer.
• Deliver strategic, case-based technical consulting.
• Collaborate with internal resources and customer-facing teams to manage customer needs.
• Conduct research from various resources with the ability to consistently find answers to questions and solve sophisticated technical problems.
• Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.

Skills

Splunk Core

SPL

Technical consulting

Big-data analytics

Job description

Cisco Systems, Inc. is seeking a Customer Success Area TAM Specialist for a remote role available anywhere in the United States.

You will act as a Splunk expert, guiding account teams and customers on optimal use of the Platform to achieve value realization and renewals. You will support Area aligned customers with onboarding, health reviews, and strategic, case-based delivery up to 90 days, collaborating with CS/SE leadership to address risk accounts and opportunities.