Strategic Spares Account Manager

ASM; Hillsboro (OR); On-site; USD 120,000 - 160,000; Full time

Job summary

ASM in Hillsboro, Oregon is seeking a Senior Manager, Spares Account Management to lead key accounts, optimize spare parts supply, and align customer objectives with ASM's products and services.

You will partner with Sales, Operations, and Supply Chain to drive revenue growth, manage inventory, and develop the account team to deliver exceptional customer experiences.

This role requires a track record of leading complex accounts, strong stakeholder influence, and deep knowledge of CRM and BI tools.

Qualifications

• Bachelor's degree in business, Sales, Marketing, Supply Chain, Operations, or related field.
• 10+ years of account management, customer success, sales, operations, or strategic relationship management experience, including experience leading or mentoring teams.
• Experience managing large, complex, or enterprise-level customer accounts.
• Strong business acumen and commercial management skills.
• Excellent communication and presentation skills.
• Ability to influence stakeholders at all organizational levels.
• Demonstrated people leadership experience, including coaching, performance management, expectation setting, and team development.

Responsibilities

• Lead, coach, and mentor account management team members to improve performance, customer ownership, and professional development.
• Set clear expectations, priorities, and accountability standards for team members supporting strategic accounts.
• Provide regular feedback, performance guidance, and support for issue resolution and escalation management.
• Promote a culture of collaboration, proactive communication, continuous improvement, and customer first execution.
• Partner with leadership to identify capability gaps, resource needs, and development opportunities across the team.
• Own and report performance metrics for assigned accounts.

Skills

Account management

Leadership

Communication

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM systems

Power BI

Microsoft Office

Job description

ASM in Hillsboro, Oregon is seeking a Senior Manager, Spares Account Management to lead key accounts, optimize spare parts supply, and align customer objectives with ASM's products and services.

You will partner with Sales, Operations, and Supply Chain to drive revenue growth, manage inventory, and develop the account team to deliver exceptional customer experiences.

This role requires a track record of leading complex accounts, strong stakeholder influence, and deep knowledge of CRM and BI tools.