Senior Operations & Customer Experience Specialist

ASM International; Hillsboro (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

ASM International in Hillsboro, Oregon, is seeking an Operations Specialist to improve day-to-day business operations, drive efficiency, and support cross-functional teams. You will analyze data, publish performance metrics, and coordinate projects across departments to achieve service excellence.

The role requires 2–5 years in a high-tech setting, a Bachelor’s degree in a related field, strong communication skills, and proficiency in Excel, Power BI, and ERP/CRM systems.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field.

Responsibilities

• Execute and support daily operational activities to ensure business continuity and service delivery.
• Monitor operational workflows, identify bottlenecks, and implement corrective actions.
• Coordinate activities across departments to ensure alignment with business objectives.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collect, analyze, interpret and publish operational data and performance metrics.
• Prepare regular reports, dashboards, and KPI scorecards.
• Identify trends, risks, and opportunities based on operational performance.
• Support operational projects, system implementations, and organizational initiatives.
• Track project milestones, action items, and deliverables.
• Assist with change management activities and user adoption efforts.
• Coordinate testing, training, and process documentation for new initiatives.

Skills

Analytical skills

Problem-solving

Communication skills

Stakeholder management

Education

Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field

Tools

Excel

Power BI

Microsoft Office

ERP

CRM

Job description

ASM International in Hillsboro, Oregon, is seeking an Operations Specialist to improve day-to-day business operations, drive efficiency, and support cross-functional teams. You will analyze data, publish performance metrics, and coordinate projects across departments to achieve service excellence.

The role requires 2–5 years in a high-tech setting, a Bachelor’s degree in a related field, strong communication skills, and proficiency in Excel, Power BI, and ERP/CRM systems.