Strategic Solutions Engineer — Enterprise AI & CCaaS

Parloa

New York (NY)

On-site

USD 180,000 - 260,000

Full time

6 days ago

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Job summary

Parloa is hiring a Lead Solutions Engineer to drive revenue by owning the full technical sales process, from first demo to signed deal, targeting enterprise prospects in the AI-enabled contact center market. You will be the technical voice that demonstrates value to both technical and executive stakeholders.

You will lead demos, design scalable architectures, ensure security/compliance, and relay customer needs to the product roadmap, collaborating with Product and Customer Success, with 20–30%

Qualifications

7-10+ years as a Solutions Engineer or similar in SaaS
Strong grasp of enterprise sales processes (MEDDPICC)
Deep experience in CCaaS/UCaaS, VoIP, telephony
Cloud platform knowledge (Azure/AWS/GCP) and API integration
Working understanding of Generative AI and prompt engineering
Ability to present credibly to technical and executive audiences

Responsibilities

Lead technical stage of the enterprise deal cycle from evaluation to commitment
Build tailored demos and PoV scenarios across voice and chat
Design scalable architectures addressing data security and compliance
Advocate for customer needs in product roadmap discussions
Represent Solutions Engineering in client on-sites and at events (20-30% travel)

Skills

Enterprise sales

MEDDPICC

CCaaS

VoIP

Azure

AWS

GCP

API integration

Generative AI

Prompt engineering

Executive presentation

Job description

You will lead demos, design scalable architectures, ensure security/compliance, and relay customer needs to the product roadmap, collaborating with Product and Customer Success, with 20–30%

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