Senior Enterprise Solutions Engineer & AI Demo Lead

Parloa; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Parloa, a leading provider of agentic AI for customer experience, seeks a Lead Solutions Engineer in New York. You will own the full technical sales process, deliver tailored demos, and architect scalable solutions for enterprise clients.

You will collaborate across Product, Customer Success and Sales to influence the roadmap and enable rapid deals. Join a fast-moving, high-impact team that works across voice and chat, integrates with client systems, and travels 20–30% for on-site engagements.

Qualifications

• 7–10+ years as a Solutions Engineer at a SaaS vendor or similar, with enterprise sales process experience.
• Deep experience in CCaaS/UCaaS, VoIP, call flow, voice and chat design.
• Strong knowledge of Azure, AWS, and GCP with hands-on API integration.
• Working understanding of Generative AI and LLM prompt design.
• Confident presenter able to engage technical and executive audiences; partner/channel experience is a plus.

Responsibilities

• Technical Sales Leadership: co-own accounts and drive the technical stages of deals.
• Demonstrations and Proof of Value: build tailored demos showing integrations and ROI.
• Solution Architecture: design scalable architectures with security and compliance in mind.
• Customer Advocacy: feed customer needs back into product roadmap discussions.
• Process and Team Excellence: improve internal processes and represent the team on-site 20–30% travel.

Skills

Enterprise sales processes

MEDDPICC

CCaaS/UCaaS knowledge

Cloud platforms (Azure/AWS/GCP)

API integration

Prompt engineering / Gen AI

Tools

Azure

AWS

GCP

Job description

Parloa, a leading provider of agentic AI for customer experience, seeks a Lead Solutions Engineer in New York. You will own the full technical sales process, deliver tailored demos, and architect scalable solutions for enterprise clients.

You will collaborate across Product, Customer Success and Sales to influence the roadmap and enable rapid deals. Join a fast-moving, high-impact team that works across voice and chat, integrates with client systems, and travels 20–30% for on-site engagements.