Strategic Software & Internet Account Leader

Arcadis; Phoenix (AZ); On-site; USD 186,000 - 214,000; Full time

Job summary

Arcadis is seeking an Account Leader for the Software & Internet Industry in the United States. You will manage client experience, drive growth within the existing portfolio, and achieve portfolio margins across Software & Internet.

You will build long-term relationships with key clients and pursue new commercial models to expand service offerings. You will lead cross-functional teams, forecast workload, and ensure pipeline hygiene while mentoring others to foster an inclusive, high-engagement

Qualifications

• Demonstrated experience in account management, client management or project leadership within the AEC or related professional services industry.
• Proven ability to grow client relationships over time, increasing share of wallet through cross selling, upselling and diversification of Services within existing accounts.
• Strong commercial and financial acumen, including understanding of pricing, cost of sales, client NOI and margin, and using these to inform account decisions and actions.
• Experience with workload and revenue forecasting, and collaborating with delivery and Services teams to align resources to pipeline and portfolio needs.
• Track record of managing client escalations and issues, balancing client needs with commercial and delivery constraints to achieve sustainable solutions.
• Strong relationship building skills, with the ability to engage effectively with client stakeholders and internal teams.
• Experience leading or coordinating multi-disciplinary, non-hierarchical teams, fostering collaboration and inclusive ways of working to achieve client goals.
• Excellent communication, presentation and facilitation skills, including experience running client reviews and internal portfolio discussions.
• Leadership style that empowers Arcadians, promotes accountability and continuous improvement, and supports a healthy, inclusive and high engagement culture aligned to the Arcadis Leadership profile of being curious, driving success and igniting passion.

Responsibilities

• Drive organic growth within the Software & Internet client portfolio through active oversight of portfolio performance and commercial levers.
• Increase share of wallet through existing service offerings for Software & Internet clients.
• Be responsible for the Software & Internet client and portfolio workload forecast.
• Determine pursuit teams and provide pursuit approvals.
• Maintain accurate and timely pipeline hygiene.
• Build and maintain strong client relationships, including ownership of client experience, satisfaction, retention, and resolution of client escalations.
• Facilitate regular business reviews with Software & Internet clients.
• Ensure client and portfolio margins are aligned to targets.
• Pursue new commercial models with Software & Internet clients.
• Manage client frameworks and Master Services Agreements to understand opportunities for rate card improvement.
• Support Services through identification of emerging client needs and opportunities for new or enhanced Service offerings.
• Lead the Software & Internet client account team with health, safety and wellbeing at the forefront.
• Actively mentor and guide members of the account team in client relationship building.
• Foster an inclusive working environment within the account team.

Skills

Account management

Client relationship building

Project leadership

Forecasting

Communication skills

Leadership

Education

Degree level education in business, economics or related field

Job description

Arcadis is seeking an Account Leader for the Software & Internet Industry in the United States. You will manage client experience, drive growth within the existing portfolio, and achieve portfolio margins across Software & Internet.

You will build long-term relationships with key clients and pursue new commercial models to expand service offerings. You will lead cross-functional teams, forecast workload, and ensure pipeline hygiene while mentoring others to foster an inclusive, high-engagement