Strategic SMB Growth Account Manager

Airwallex; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Airwallex is seeking an experienced SME & Growth sales professional to manage a portfolio of mid-market customers, driving retention, renewals and expansion. You will develop strategic plans, nurture relationships, and collaborate with Product and internal teams to deliver cross-border payment solutions.

You’ll work from the Shenzhen office five days a week and contribute to a fast-growing global fintech platform.

Qualifications

• Bachelor's degree or above.
• 3+ years of relevant experience in sales, account management or customer operations.
• Experience managing customer relationships across maintenance, renewals and expansion.
• Strong self-motivation, a clear results orientation and personal accountability for outcomes.
• Strong planning and customer communication skills, with the ability to analyse customer behaviour and build long-term relationships across a portfolio.
• Strong learning, communication and problem-solving skills under pressure.
• Strong market awareness and analytical skills.

Responsibilities

• Own a portfolio of industry customers handed over by Business Development and direct sales teams, building relationships that support retention, renewals and expansion.
• Develop and execute customer maintenance, renewal and upsell plans aligned with Airwallex's business strategy and growth goals.
• Help customers maintain stable transaction activity, identify unmet needs and expand their use of Airwallex's services, creating long-term value while growing platform payment volume and revenue.
• Build a deep understanding of cross-border payments, FX, and risk-management challenges faced by businesses across industries to improve solutions and retention.
• Track relevant market developments and share timely recommendations to support sustainable growth.

Skills

Account management

Relationship building

Portfolio management

Communication

Education

Bachelor's degree

Job description

Airwallex is seeking an experienced SME & Growth sales professional to manage a portfolio of mid-market customers, driving retention, renewals and expansion. You will develop strategic plans, nurture relationships, and collaborate with Product and internal teams to deliver cross-border payment solutions.

You’ll work from the Shenzhen office five days a week and contribute to a fast-growing global fintech platform.