Strategic Services Inside Account Manager

Extreme Networks; United States; Remote; USD 60,000 - 110,000; Full time

Job summary

Extreme Networks seeks an energetic Services Inside Account Manager (SIAM) to drive renewals, maintenance and new subscriptions in a designated region. You will quote expiring contracts 90 days in advance, upsell services, and act as the service sales expert for your territory.

The role requires 2+ years in inside sales, strong phone communications, experience with Salesforce, and a collaborative, fast-paced mindset. College degree preferred; travel up to 5%.

Qualifications

• 2+ years of Inside Sales experience.
• Strong telephone communication skills.
• Desire to grow a career in service sales using consultative techniques.
• Ability to work well in a fast-paced, team environment.
• College degree preferred.
• Experience with Salesforce.com.
• Strong Microsoft Excel skills.
• Strong verbal and written communication.
• Up to 5% travel.

Responsibilities

• Quote and upsell into a specified region/territory.
• Attain monthly/quarterly/annual quotas.
• Weekly /Monthly / Quarterly forecasting.
• Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue.
• Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMAs.
• Manage service contracts/renewals for customers in assigned region/territory.
• Manage service sales campaigns and promotions for assigned region/territory.
• Close on time all service renewal opportunities.
• Regular pipeline and opportunity reporting both internally and externally, including SalesForce accuracy.
• Identify product upsell opportunities and work with the product account team.
• Work with internal teams to protect data integrity and manage service orders.

Skills

Inside Sales

Telephone Skills

Team Player

Consultative Selling

Growth Mindset

Microsoft Excel

SalesForce.com

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Extreme Networks seeks an energetic Services Inside Account Manager (SIAM) to drive renewals, maintenance and new subscriptions in a designated region. You will quote expiring contracts 90 days in advance, upsell services, and act as the service sales expert for your territory.

The role requires 2+ years in inside sales, strong phone communications, experience with Salesforce, and a collaborative, fast-paced mindset. College degree preferred; travel up to 5%.