Services Inside Account Manager

Extreme Networks; United States; Remote; USD 60,000 - 110,000; Full time

Job summary

Extreme Networks seeks an energetic Services Inside Account Manager (SIAM) to drive renewals, maintenance and new subscriptions in a designated region. You will quote expiring contracts 90 days in advance, upsell services, and act as the service sales expert for your territory.

The role requires 2+ years in inside sales, strong phone communications, experience with Salesforce, and a collaborative, fast-paced mindset. College degree preferred; travel up to 5%.

Qualifications

• 2+ years of Inside Sales experience.
• Strong telephone communication skills.
• Desire to grow a career in service sales using consultative techniques.
• Ability to work well in a fast-paced, team environment.
• College degree preferred.
• Experience with Salesforce.com.
• Strong Microsoft Excel skills.
• Strong verbal and written communication.
• Up to 5% travel.

Responsibilities

• Quote and upsell into a specified region/territory.
• Attain monthly/quarterly/annual quotas.
• Weekly /Monthly / Quarterly forecasting.
• Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue.
• Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMAs.
• Manage service contracts/renewals for customers in assigned region/territory.
• Manage service sales campaigns and promotions for assigned region/territory.
• Close on time all service renewal opportunities.
• Regular pipeline and opportunity reporting both internally and externally, including SalesForce accuracy.
• Identify product upsell opportunities and work with the product account team.
• Work with internal teams to protect data integrity and manage service orders.

Skills

Inside Sales

Telephone Skills

Team Player

Consultative Selling

Growth Mindset

Microsoft Excel

SalesForce.com

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.We are seeking bright, articulate, self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism. Our Services Inside Account Managers (SIAM) are responsible for a specific territory’s service revenue. Not limited to but including Renewal Maintenance, Renewal Subscription, Professional Services (where applicable) New Maintenance, and New Subscription revenue. You will quote expiring contracts 90 days in advance and drive these to closure. You are the service expert for your assigned territory.

Position Responsibilities:

• Responsible for quoting and upselling into a specified region/territory
• Attain monthly/quarterly/annual quotas on assigned region/territory
• Weekly /Monthly / Quarterly forecasting
• Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
• Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMA's
• Manage service contracts/renewals for customers in assigned region/territory
• Manage service sales campaigns and promotions for assigned region/territory
• Close on time all service renewal opportunities
• Regular pipeline and opportunity reporting both internally and externally, including SalesForce accuracy
• Identify product upsell opportunities and work with the product account team
• Work with internal teams to protect data integrity and manage service orders

Requirements:

• 2+ years in Inside Sales experience required
• Strong telephone communications skills comfortable calling on clients
• Should have a desire to grow your career in Service Sales utilizing Consultative Sales techniques
• Ability to work well in a fast paced, team environment
• College Degree preferred
• Interest and knowledge of software/hardware technologies preferred
• Experience with Computer Networking technologies a bonus
• Possess energetic and enthusiastic demeanor
• Experience with SalesForce.com required
• Strong Microsoft Excel skills required
• Strong verbal and written skills
• Up to 5% travel requirement

Compensation: This role has a market-competitive compensation with an anticipated base compens