Strategic Services Engagement Manager

Litify; United States; Hybrid; USD 140,000 - 150,000; Full time

Job summary

Litify is seeking a Services Engagement Manager to support and optimize how we sell, track, and deliver professional services in a hybrid role at the intersection of sales and delivery. You’ll help generate accurate service proposals while shaping the systems and processes that scale our operations.

Requirements include 3–5 years in professional services or sales operations, strong Salesforce expertise, experience supporting services sales cycles, and the ability to present insights to

Qualifications

• 3–5 years of experience in professional services operations, sales operations or similar.
• Strong Salesforce proficiency and ability to customize reports.
• Experience supporting services sales cycles or managing operational projects.

Responsibilities

• Collaborate with Sales, Professional Services, and Delivery to scope and create service proposals.
• Manage Salesforce workflows, fields, and processes for services opportunities, projects, and operations.
• Create and maintain reports and dashboards for pipeline, bookings, forecasting, and delivery metrics.
• Document standard operating procedures for professional services.
• Own the full lifecycle of Statements of Work (SOWs) and align with delivery expectations.
• Support and improve operational processes related to services sales, resource planning, and project setup.
• Collaborate with RevOps, Finance, and Delivery to ensure data integrity and smooth handoffs.
• Provide insights to improve service delivery operations and drive continuous improvement.

Skills

Salesforce

Cross-functional collaboration

Process improvement

Sales operations

Job description

Litify is seeking a Services Engagement Manager to support and optimize how we sell, track, and deliver professional services in a hybrid role at the intersection of sales and delivery. You’ll help generate accurate service proposals while shaping the systems and processes that scale our operations.

Requirements include 3–5 years in professional services or sales operations, strong Salesforce expertise, experience supporting services sales cycles, and the ability to present insights to