Remote Strategic Services Engagement Lead

Harness; United States; On-site; USD 165,000 - 198,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Employee Assistance Program (EAP)

Flexible Time Off and Parental Leave

Social and team-building events

Monthly internet reimbursement

Job summary

Harness is hiring a Professional Services Engagement Manager to help customers accelerate their software delivery transformation. You'll partner with clients to understand their needs and position Harness service solutions that maximize customer value. This role uniquely combines technical expertise with consultative sales to ensure successful delivery and adoption.

Responsibilities include leading client engagements, developing service proposals, and serving as a trusted advisor throughout the customer journey. Job requires 5+ years in a technical or customer-facing role, particularly in DevOps and cloud environments.

Qualifications

• 5+ years experience in technical sales or professional services.
• Strong understanding of software delivery practices and DevOps.
• Proven ability to consult on technical transformation initiatives.

Responsibilities

• Partner with customers to understand business objectives and technical requirements.
• Lead scoping sessions and discovery workshops.
• Develop proposals and Statements of Work (SOWs) for engagements.

Skills

Technical sales

Professional services

Solutions consulting

Customer success

DevOps

Cloud-native technologies

Communication skills

Tools

Salesforce

Job description

Harness is hiring a Professional Services Engagement Manager to help customers accelerate their software delivery transformation. You'll partner with clients to understand their needs and position Harness service solutions that maximize customer value. This role uniquely combines technical expertise with consultative sales to ensure successful delivery and adoption.

Responsibilities include leading client engagements, developing service proposals, and serving as a trusted advisor throughout the customer journey. Job requires 5+ years in a technical or customer-facing role, particularly in DevOps and cloud environments.