Strategic Engagement Delivery Lead

Salesforce; Washington (District of Columbia); On-site; USD 140,000 - 260,000; Full time

Job summary

Salesforce Professional Services seeks Engagement Delivery Leaders to drive enterprise programs and complex Salesforce engagements. You will lead cross-functional teams, manage client relationships, and ensure on-time, on-budget delivery while guiding governance and change activities.

This role requires travel and deep domain expertise. The position emphasizes program leadership, stakeholder communication, and successful delivery across large-scale transformations for external clients, including

Qualifications

• 10+ years in project and program management, focused on delivering for external clients in a consulting environment.
• 7+ years managing Salesforce engagements strongly preferred.
• 5+ years experience supporting the Public Sector vertical in Professional Services, preferred.

Responsibilities

• Serve as the overall Leader of the program team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
• Be the primary customer interface and perform program management activities that ensures adherence to Salesforce methodology and project gates and governance.
• Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.
• Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.
• Able to lead multiple projects supporting a program or account, requiring complex cross-functional teamwork and management at the program level.
• Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.
• Being an extension to the account team to extend the Salesforce footprint.
• Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.
• Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.

Skills

PM/Program Mgmt

Salesforce Engmts

Public Sector

Budget Mgmt

Leadership

Travel

Tools

Salesforce Certifications

Job description

Salesforce Professional Services seeks Engagement Delivery Leaders to drive enterprise programs and complex Salesforce engagements. You will lead cross-functional teams, manage client relationships, and ensure on-time, on-budget delivery while guiding governance and change activities.

This role requires travel and deep domain expertise. The position emphasizes program leadership, stakeholder communication, and successful delivery across large-scale transformations for external clients, including