Strategic Services Consultant – Enterprise SaaS

FourKites, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental & Vision starting day

401k with employer match

Bonus and incentive compensation

Job summary

FourKites is seeking a Services Consulting Specialist (SCS) to serve as the strategic bridge between Sales and Professional Services. You will scope, assess risk, gather requirements, and hand off to Implementation, driving time-to-value for complex enterprise customers across the supply chain space.

You will partner with Sales, Customer Success, and Implementations to design sessions, map current-state processes, and ensure successful project scoping and SOW completion.

Qualifications

• 5+ years of experience in an Implementation or Services Sales support role preferably within a SaaS software organization.
• 7+ years of customer-facing experience, including enterprise-level clients, in the supply chain space.
• Experience assessing data readiness across multi-modal supply chain environments and diagnosing integration gaps prior to implementation.
• Ability to operate with agility in a fast-paced environment, managing and prioritizing multiple tasks.
• Strong analytical skills with the ability to identify root causes and develop effective solutions.
• Proven ability to build and foster cross-functional relationships that drive consistent messaging throughout the sales cycle.
• Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite.

Responsibilities

• Partner with Sales and Customer Success to evaluate prospect feasibility and ensure customers can be successfully implemented within FourKites’ delivery model.
• Lead prospect and customer design sessions to map current-state operations and define a clear solution path with FourKites.
• Engage with high-value, complex prospects to facilitate workshops that identify solution gaps, operational complexities, and a viable path forward.
• Support Sales on RFP responses related to implementation and operations activities.
• Provide strategic guidance on pilot programs during the pre-sales cycle.
• Review and enforce BRD completeness standards before SCS engagement begins; define and publish minimum intake requirements to Sales and Pre-Sales (Solution Advisors).
• Own the review and finalization of the Solution Scoping Document (SSD), which drives prospect and customer conversations to confirm final project scope.
• Design and facilitate cross-modal business process design sessions; build methodology that progressively transfers facilitation capability from SCS to Implementation Managers.
• Build and maintain standard scoping questionnaires, and create RACI matrices covering roles and responsibilities from qualification through contract.
• Support Sales, Customer Success, and Implementation teams with Fixed Fee service offerings — including estimated timelines, sample project plans, and hours estimates scoped to each prospect’s requirements
• Provide the legal team with all scope inputs required for Statement of Work (SOW) creation
• Own all redline reviews and responses specific to the SOW
• Identify and flag implementation risk with pipeline opportunities - including ARR-to-complexity mismatches and unrealistic timeline commitments - and elevate appropriately via Deal Desk Reviews
• Partner with Sales and Product on new service offerings and strategic partnerships
• Serve as the implementation team's authority on PS fee requirements and scope commitments; maintain appropriate commercial terms under Sales pressure for concessions, with a defined escalation path to PS leadership when alignment cannot be reached
• Lead ongoing training sessions with the Sales organization to elevate Professional Services as a value-add and competitive differentiator
• Partner with the Solution Advisor (SA) team to deliver best practice training on implementation methodology and prospect scoping
• Define, communicate, and enforce the SCS engagement model - including minimum thresholds for assignment, scope boundaries between SCS, SA, and AE, and the process for managing out-of-scope requests routed incorrectly to the SCS team
• Own the creation, maintenance, and ongoing updates of all internal and external SCS collateral
• Own the creation, maintenance, and ongoing updates of all internal SCS reporting

Skills

Implementation experience

Customer-facing

Analytical skills

Cross-functional collaboration

Agile mindset

Education

Bachelor's degree in Business, CS, or related

Job description

FourKites is seeking a Services Consulting Specialist (SCS) to serve as the strategic bridge between Sales and Professional Services. You will scope, assess risk, gather requirements, and hand off to Implementation, driving time-to-value for complex enterprise customers across the supply chain space.

You will partner with Sales, Customer Success, and Implementations to design sessions, map current-state processes, and ensure successful project scoping and SOW completion.