Implementation Manager

FourKites; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

FourKites seeks an Implementation Manager to orchestrate complex SaaS deployments for Global 1000 customers. You will lead enterprise transformations, acting as a trusted advisor while coordinating internal and customer teams across multiple time zones to deliver value.

You will collaborate with Sales, Customer Success, Product, and Engineering to align roadmaps with customer goals, train stakeholders, and ensure successful adoption. This role requires travel 20-25% to strategic sites.

Qualifications

• 4+ years of experience implementing enterprise SaaS solutions.
• Proven ability to manage multi-stakeholder projects from initiation to completion.
• Strong presentation skills to influence C-suite executives and technical architects.
• Willingness to travel 20-25% to customer sites.

Responsibilities

• Lead end-to-end enterprise SaaS implementations for Global 1000 customers.
• Facilitate stakeholder workshops and executive reviews to ensure alignment and progress.
• Coordinate cross-functional teams across time zones to deliver on milestones.
• Translate customer needs into implementation roadmaps and measurable outcomes.

Skills

SaaS implementation

Project management

Stakeholder management

Executive communication

Cross-functional collaboration

Job description

• As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains
• This role combines deep functional consultation with comprehensive project management to ensure successful software deployments
• You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes
• Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks
• You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization
• You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
• You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
• You will deeply understand both FourKites’ capabilities and each customer’s unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
• You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
• You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
• You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
• You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
• You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals
• You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
• You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
• You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success
• The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact
• We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small
• This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other

You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detailYou have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completionYou excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environmentsYou’re genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their successYou have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational culturesYou have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting prioritiesYou have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiencesYou can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for successYou’re committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectivenessYou’re able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.