Strategic Enterprise CSM — Growth & Adoption

FourKites, Inc.; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Stock options

Parental leave

Wellness stipend

Technology reimbursement

Commuter benefits (Chicago)

Job summary

FourKites is seeking an ambitious Customer Success Manager to manage a book of enterprise customers, drive adoption, ensure retention, and partner with Sales to grow the FourKites footprint.

You will train customers on the FourKites platform, set actionable goals for optimizing their supply chain, and be the go-to expert for customers in all things FourKites. Your role centers on creating delighted, engaged users and expanding value across the account.

Qualifications

• 3+ years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company.
• Excellent ability to multitask and prioritize workload.
• Demonstrates flexibility to work cross-functionally in a fast-growing company.
• Strong drive for efficiency and timely, quality outcomes.
• Ability to travel 10% or more of the time.

Responsibilities

• Own overall relationship with assigned customers, increasing adoption, driving usage, ensuring retention and satisfaction.
• Establish a trusted/strategic advisor relationship with each customer and drive continued value of products and services.
• Develop, prepare, and nurture customers for advocacy.
• Work with customers to establish critical goals or KPIs and help achieve them.
• Facilitate quarterly Executive Business Reviews to review goals, progress and opportunities.
• Identify and develop upsell opportunities by understanding whitespace.
• Advocate customer needs cross-departmentally and internally.

Skills

Enterprise SaaS experience

Account Management

Customer Success

Cross-functional collaboration

Multi-tasking

Job description

FourKites is seeking an ambitious Customer Success Manager to manage a book of enterprise customers, drive adoption, ensure retention, and partner with Sales to grow the FourKites footprint.

You will train customers on the FourKites platform, set actionable goals for optimizing their supply chain, and be the go-to expert for customers in all things FourKites. Your role centers on creating delighted, engaged users and expanding value across the account.