Strategic ServiceNow Platform Lead

HCL Technologies Limited; Jersey City (NJ); Remoto; USD 130.000 - 170.000; Tempo integral

Resumo da vaga

HCL Technologies Limited seeks a ServiceNow Platform Lead to drive client engagements across global time zones and lead a remote team delivering ITSM solutions on the ServiceNow platform.

You will manage escalations, guide best practices, and contribute to the roadmap while focusing on Incident, Problem, Change, Service Catalog, and ITOM capabilities with strong stakeholder communication.

Qualificações

• Experience in ServiceNow implementation, administration, configuration, and/or development.
• ServiceNow scripting, tool configuration, design work, and deployment.
• Development on the ServiceNow platform including core apps (Incident, Problem, Change, Service Catalog, workflows).
• ITOM best practices: Discovery, CMDB Health, and CSDM alignment.
• Agile/Scrum development and stakeholder communication.
• Configuration Management understanding in relation to ITIL.
• Knowledge of new ServiceNow scoped apps, Virtual Agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app.
• Experience delivering systems using Agile/Scrum methodologies.
• Strong communication, presentation and writing skills.
• Administration of a ServiceNow instance including roles, CMS, workflows, business rules, ACLs, catalog items and updates.

Responsabilidades

• Lead ServiceNow platform initiatives and handle escalations with solution-oriented decisions.
• Guide clients on best practices and roadmap for ServiceNow deployments.
• Manage a remote team across time zones and ensure delivery quality.
• Support implementation, administration, configuration and development of ServiceNow.
• Develop and customize core applications and workflows; ensure ITOM integration.

Conhecimentos

Escalation management

Client guidance

Team leadership

ServiceNow development

Scripting in ServiceNow

Incident management

ITOM & CMDB

Agile/Scrum

Stakeholder communication

ITIL knowledge

Ferramentas

Discovery

CMDB

CSDM

ATF

Performance Analytics

Agent Workspace

Virtual Agent

Mobile App

Descrição da vaga

HCL Technologies Limited seeks a ServiceNow Platform Lead to drive client engagements across global time zones and lead a remote team delivering ITSM solutions on the ServiceNow platform.

You will manage escalations, guide best practices, and contribute to the roadmap while focusing on Incident, Problem, Change, Service Catalog, and ITOM capabilities with strong stakeholder communication.