Strategic ServiceNow Engagement Director

Tata Consultancy Services; Edison (NJ); On-site; USD 183,100 - 240,400; Full time

Job summary

Tata Consultancy Services is seeking an experienced client engagement and relationship leader to drive ServiceNow initiatives and strategic account growth. You will partner with CXOs, shape account roadmaps, and align delivery with client goals across ITSM, ITOM, HRSD, CSM, and related modules.

You will lead cross-functional teams, develop revenue-generating strategies, and ensure high-quality governance and delivery across regional MSP accounts.

Qualifications

• 12+ years in client-facing roles and account leadership.
• 7+ years in ServiceNow modules (ITSM/ITOM/HRSD/CSM/S2P/SecOps).
• Proven ability to lead and motivate teams.
• Strong stakeholder and executive relationship skills.
• Experience creating proposals and winning deals.
• Experience in business development and GTM partnerships.
• Financial acumen and budget management experience.
• Ability to lead cross-functional teams and programs.
• Excellent communication and presentation skills.
• Industry-sector experience with ServiceNow advisory.

Responsibilities

• Build and maintain long-term client relationships, including CXOs.
• Serve as strategic advisor on trends, best practices, and solutions for client challenges.
• Lead revenue growth through account plans and new opportunities.
• Ensure delivery readiness and governance across programs.
• Collaborate with sales, marketing, and delivery teams to ensure seamless service delivery.
• Proactively manage risks and client satisfaction.
• Mentor teams and drive practice growth in ServiceNow.
• Develop talent strategy for cross-skilling and hiring.
• Position TCS as a leading ServiceNow partner regionally.
• Oversee MSP accounts focusing on license consumption and platform adoption.

Skills

ServiceNow ITSM

ServiceNow ITOM

ServiceNow HRSD

ServiceNow CSM

ServiceNow S2P

ServiceNow SecOps

Executive presence

Stakeholder management

Business development

Budget management

Job description

Tata Consultancy Services is seeking an experienced client engagement and relationship leader to drive ServiceNow initiatives and strategic account growth. You will partner with CXOs, shape account roadmaps, and align delivery with client goals across ITSM, ITOM, HRSD, CSM, and related modules.

You will lead cross-functional teams, develop revenue-generating strategies, and ensure high-quality governance and delivery across regional MSP accounts.