ServiceNow Lead Consultant - ITSM/ITOM Expert

Tata Consultancy Services; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Maternal & Parental Leaves

Auto & Home Insurance

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

Legal & Financial Assistance

Job summary

Tata Consultancy Services in New York, NY is seeking an experienced Technical Lead to drive ServiceNow ITSM/ITAM/ITOM/CSM/FSM deployments and integrations. You will review requirements, estimate effort, mentor teams, and manage multiple implementation lifecycles across modules with ITIL alignment.

Candidates should hold ServiceNow System Administrator and Implementation Specialist certifications and ITIL V3 Foundation, with strong Agile/Scrum experience and client-facing collaboration.

Qualifications

• Experience as a Technical Lead with ServiceNow deployments.
• Expert in ITIL processes and integration solutions.
• Proven track record in ITSM/ITAM/ITOM/CSM/FSM implementations.
• Certified with ServiceNow System Administrator and Implementation Specialist.
• ITIL V3 Foundation and Agile/Scrum knowledge.

Responsibilities

• Lead multiple ServiceNow implementation projects and lifecycles.
• Review requirements for accurate estimation and delivery.
• Mentor team members and share technical guidance.
• Coordinate with customers and manage risks and dependencies.

Skills

Technical Lead

ITIL processes

Integration solutions

Architecture solution

Requirements analysis

ServiceNow implementations

ServiceNow modules

Orchestration

Project management

Agile/Scrum

Tools

ServiceNow

Job description

Tata Consultancy Services in New York, NY is seeking an experienced Technical Lead to drive ServiceNow ITSM/ITAM/ITOM/CSM/FSM deployments and integrations. You will review requirements, estimate effort, mentor teams, and manage multiple implementation lifecycles across modules with ITIL alignment.

Candidates should hold ServiceNow System Administrator and Implementation Specialist certifications and ITIL V3 Foundation, with strong Agile/Scrum experience and client-facing collaboration.