Strategic ServiceNow Architect: ITSM/ITOM Lead

EPAM Systems; Canada; Hybride; USD 118 000 - 129 000; Plein temps

Avantages offerts par ce poste

Extended Healthcare with Prescription

Dental and Vision

Health Spending Account (Company Paid)

Life and AD&D Insurance (Company Paid)

Employee Assistance Program (Company)

Telehealth (Company Paid)

Short-term Disability (Company Paid)

Long-Term Disability

Paid Time Off

RRSP with Company match

Maternity/Parental/Adoption Leave Top‑

Employee Stock Purchase Program

Critical Illness Insurance

Employee Discounts

Résumé du poste

EPAM Systems, Inc. is seeking an experienced ServiceNow Architect to lead the design, implementation, and scaling of our enterprise ServiceNow platform.

You will define architectural roadmaps across ITSM, ITOM, CSM, HRSD, or custom application scopes and bridge business strategy with technical execution. You will mentor developers and analysts, drive governance, upgrades, and performance optimization while delivering upgrade-safe designs and seamless integrations with Datadog, Jira, PagerDuty,

Qualifications

• 8+ years of total IT experience with at least 5+ years specializing in ServiceNow architecture, design, and implementation within large enterprise environments.
• Deep technical proficiency in core IT Service Management (ITSM) and adjacent domains: ITOM, CSM, HRSD, or SPM.
• Advanced knowledge of ServiceNow development standards: JavaScript, Jelly, AngularJS, HTML/CSS, Flow Designer, Workflow, Business Rules, Client Scripts, Script Includes, and UI Actions.

Responsabilités

• Architect end-to-end technical roadmap for the ServiceNow platform, ensuring scalability, security, and upgrade safety.
• Translate complex business requirements into robust, scalable designs using OOTB functionality where possible.
• Design and oversee complex integrations with enterprise tools using REST/SOAP, IntegrationHub, and MID Server architectures.
• Lead and mentor a team of ServiceNow developers, administrators, and analysts; conduct design reviews and code reviews.

Connaissances

ServiceNow architecture

ITSM/ITOM/CSM/HRSD

REST/SOAP APIs

IntegrationHub

OAuth configurations

Agile/Scrum

JavaScript

Jelly

AngularJS

Flow Designer

Workflow

Business Rules

Client Scripts

Script Includes

UI Actions

Formation

CMA certification

CAD certification

CIS in ITSM/ITOM

ITIL 4 Foundation

Outils

IntegrationHub

MID Server

REST/SOAP web services

OAuth configurations

Datadog

Jira

PagerDuty

AWS

Azure

SSO/LDAP

Description du poste

EPAM Systems, Inc. is seeking an experienced ServiceNow Architect to lead the design, implementation, and scaling of our enterprise ServiceNow platform.

You will define architectural roadmaps across ITSM, ITOM, CSM, HRSD, or custom application scopes and bridge business strategy with technical execution. You will mentor developers and analysts, drive governance, upgrades, and performance optimization while delivering upgrade-safe designs and seamless integrations with Datadog, Jira, PagerDuty,