Senior ServiceNow SPM/ITBM Architect for Enterprise

New Vision Softcom Consultancy

United States

Remote

USD 180,000 - 240,000

Full time

14 days+

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Job summary

New Vision Softcom Consultancy seeks a senior ServiceNow architect to lead end-to-end SPM/ITBM strategy and delivery. You will define the enterprise architecture, drive the technical roadmap, and govern integrations with CSDM/CMDB across ERP, PPM, Jira and Azure DevOps.

The role demands strong leadership and pre-sales influence at executive levels. You will mentor teams, conduct design reviews, and champion Now Assist/Agentic AI use cases within SPM workflows while ensuring upgrade-safe

Qualifications

1012+ years of IT experience with 7+ years of ServiceNow experience.
3+ years hands-on SPM/ITBM implementation experience.
CIS-SPM certification is mandatory.
Experience with CSDM/CMDB, integrations, Performance Analytics, Flow Designer and IntegrationHub is required.
Now Assist/Agentic AI, Enterprise Architecture and BFSI/regulated-industry experience will be an advantage.

Responsibilities

Lead end-to-end architecture, design and implementation of ServiceNow SPM/ITBM solutions across Demand, Project, Portfolio, Resource and Financial Management.
Define the enterprise SPM architecture, technical roadmap and governance standards aligned with business strategy.
Architect and implement Strategic Planning, Investment Funding, Alignment Planner and Agile Planning capabilities.
Ensure integration of SPM with CSDM, CMDB, Enterprise Architecture and application/technology portfolios
Design and govern integrations using REST, SOAP, MID Server and IntegrationHub with ERP, PPM, Jira, Azure DevOps, ITSM and other platforms.
Drive OOTB adoption, scalability, security, performance and upgrade-safe architecture with minimal customization.
Design and implement Now Assist and Agentic AI use cases within SPM workflows.
Lead architecture workshops, solution design sessions and technical reviews with PMO, Finance, IT and business stakeholders.
Present SPM solutions, roadmap and value propositions to senior/executive stakeholders and act as the SPM product evangelist.
Mentor ServiceNow developers and consultants, conduct design/code reviews and establish development standards.
Support pre-sales activities, including solution design, product demonstrations, effort estimation and RFP/RFI responses.
Lead enterprise-scale SPM implementations and provide technical ownership and delivery governance throughout the project lifecycle.