Customer Service Specialist & Solutions Advocate

Graybar; Dallas (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical benefits

401(k) with company match

Paid vacation & sick days

Paid holidays

Education reimbursement

Job summary

Graybar in Dallas, TX is seeking a Customer Service Representative to be a primary liaison for customers, handling orders and requests with timely, professional support. You will interact with customers daily, provide product guidance, process inquiries, and help resolve issues to ensure satisfaction.

The role emphasizes strong communication, a customer-first mindset, and accurate data entry in a fast-paced environment with regular business hours. No weekends or nights for most roles.

Qualifications

• 2+ years experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Enter orders and process customer requests promptly.
• Sell Graybar goods and services on inbound calls.
• Assist with product selection and application guidance.
• Coordinate order actions: pricing, expediting, billing, credits and claims.
• Ensure each customer interaction is professional and courteous.

Skills

Strong communication

Customer service

Tact

Education

High School diploma

Associate or Bachelor’s degree preferred

Job description

Graybar in Dallas, TX is seeking a Customer Service Representative to be a primary liaison for customers, handling orders and requests with timely, professional support. You will interact with customers daily, provide product guidance, process inquiries, and help resolve issues to ensure satisfaction.

The role emphasizes strong communication, a customer-first mindset, and accurate data entry in a fast-paced environment with regular business hours. No weekends or nights for most roles.