Strategic Service Sales Leader

Alfa Laval; Warrington Township (Bucks County); Hybride; USD 125 000 - 145 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Full benefits package (medical/dental/

401(k) plan

Résumé du poste

Alfa Laval is seeking a Service Sales Manager to lead a regional service sales organization in the US. The role focuses on shaping strategy, driving market growth, and expanding lifecycle service offerings alongside equipment sales.

The position is based in the US (Greenwood, IN or Warrington, PA) with responsibilities spanning forecast development, KPI tracking, and cross-functional collaboration to deliver customer value and profitable growth.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Min 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
• Minimum of 1 year in a leadership role.
• Experience in developing business plans and commercial growth strategies.
• Experience with CRM systems, sales forecasting, and data analytics.

Responsabilités

• Lead change initiatives and drive continuous improvement.
• Translate corporate strategy into actionable regional or market initiatives.
• Establish sales forecasts, budgets, and KPIs.
• Identify growth opportunities through market segmentation and lifecycle service strategies.
• Monitor business performance and implement corrective actions when required.
• Perform competitive analysis, including competitor offerings, pricing strategies, service capabilities, and market positioning.
• Identify new service offerings based on market intelligence and customer feedback.
• Provide regular competitive insights and strategic recommendations to management.
• Support key account development and participate in strategic customer visits.
• Lead opportunity pipeline management and forecasting.
• Negotiate complex commercial agreements and service contracts.
• Analyze sales performance, profitability, and business trends.
• Build long‑term strategic relationships with customers.
• Understand customer operational challenges and develop value‑based solutions.
• Drive customer satisfaction, retention, and loyalty.
• Support resolution of escalated customer issues.
• Collaborate with Operations, Engineering, Service, and Product Management to ensure successful project execution.
• Improve sales processes, CRM utilization, and reporting accuracy.

Connaissances

Leadership

CRM

Forecasting

Analytics

Strategic thinking

Communication

Formation

Bachelor's degree in Engineering, Business Administration, or related field

Outils

CRM software

Description du poste

Alfa Laval is seeking a Service Sales Manager to lead a regional service sales organization in the US. The role focuses on shaping strategy, driving market growth, and expanding lifecycle service offerings alongside equipment sales.

The position is based in the US (Greenwood, IN or Warrington, PA) with responsibilities spanning forecast development, KPI tracking, and cross-functional collaboration to deliver customer value and profitable growth.