Service Growth & Strategy Manager

Alfa Laval; Warminster Township (Bucks County); On-site; USD 125,000 - 145,000; Full time

Job summary

Alfa Laval in the United States seeks a Service Sales Manager to lead a growing lifecycle service business, shape regional strategy, and expand aftermarket opportunities.

This role collaborates with Operations, Engineering and Product Management to translate customer challenges into value-driven service solutions. The position is based in Greenwood, IN or Warrington, PA, with a competitive compensation package reflecting location and experience.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Min 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
• Minimum of 1 year in a leadership role.
• Experience in developing business plans and commercial growth strategies.
• Experience with CRM systems, sales forecasting, and data analytics.
• Knowledge of industrial markets such as food & beverage, chemical, pharmaceutical, energy, or water treatment is preferred.
• Demonstrated ability to lead, coach, and develop a high-performing sales or service team.

Responsibilities

• Leading change initiatives and driving continuous improvement.
• Translate corporate strategy into actionable regional or market initiatives.
• Establish sales forecasts, budgets, and KPIs.
• Identify growth opportunities through market segmentation and lifecycle service strategies.
• Monitor business performance and implement corrective actions when required.
• Perform competitive analysis, including competitor offerings, pricing strategies, service capabilities, and market positioning.
• Identify new service offerings based on market intelligence and customer feedback.
• Provide regular competitive insights and strategic recommendations to management.
• Support key account development and participate in strategic customer visits.
• Lead opportunity pipeline management and forecasting.
• Negotiate complex commercial agreements and service contracts.
• Analyze sales performance, profitability, and business trends.
• Build long-term strategic relationships with customers.
• Understand customer operational challenges and develop value-based solutions.
• Drive customer satisfaction, retention, and loyalty.
• Support resolution of escalated customer issues.
• Collaborate with Operations, Engineering, Service, and Product Management to ensure successful project execution.
• Improve sales processes, CRM utilization, and reporting accuracy.

Skills

Industrial B2B sales

CRM systems

Sales forecasting

Data analytics

Leadership

Cross-functional collaboration

Education

Bachelor's degree in Engineering or Business

Job description

Alfa Laval in the United States seeks a Service Sales Manager to lead a growing lifecycle service business, shape regional strategy, and expand aftermarket opportunities.

This role collaborates with Operations, Engineering and Product Management to translate customer challenges into value-driven service solutions. The position is based in Greenwood, IN or Warrington, PA, with a competitive compensation package reflecting location and experience.