Strategic Service Sales Leader

Alfa Laval; Houston (TX); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Life insurance

Job summary

Alfa Laval seeks a Service Sales Manager to lead regional service sales efforts in the US and adjacent markets, shaping strategy and driving growth in lifecycle services alongside equipment sales.

The role emphasizes leading a team, expanding aftermarket opportunities, and building relationships with key accounts while collaborating across Engineering, Operations and Product Management to ensure successful project execution.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Min 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
• Minimum of 1 year in a leadership role.
• Experience in developing business plans and commercial growth strategies.
• Experience with CRM systems, sales forecasting, and data analytics.
• Knowledge of industrial markets such as food & beverage, chemical, pharmaceutical, energy, or water treatment is preferred.
• Demonstrated ability to lead, coach, and develop a high-performing sales or service team.
• Strong interpersonal and communication skills with the ability to influence cross-functional teams.

Responsibilities

• Lead change initiatives and drive continuous improvement.
• Translate corporate strategy into actionable regional or market initiatives.
• Establish sales forecasts, budgets, and KPIs.
• Identify growth opportunities through market segmentation and lifecycle service strategies.
• Monitor business performance and implement corrective actions when required.
• Perform competitive analysis, including competitor offerings, pricing strategies, service capabilities, and market positioning.
• Identify new service offerings based on market intelligence and customer feedback.
• Provide regular competitive insights and strategic recommendations to management.
• Support key account development and participate in strategic customer visits.
• Lead opportunity pipeline management and forecasting.
• Negotiate complex commercial agreements and service contracts.
• Analyze sales performance, profitability, and business trends.
• Build long-term strategic relationships with customers.
• Understand customer operational challenges and develop value-based solutions.
• Drive customer satisfaction, retention, and loyalty.
• Support resolution of escalated customer issues.
• Collaborate with Operations, Engineering, Service, and Product Management to ensure successful project execution.
• Improve sales processes, CRM utilization, and reporting accuracy.

Skills

Leadership

Communication

Strategic thinking

Customer engagement

Education

Bachelor's degree in Engineering/Business

Tools

CRM systems

Data analytics

Job description

Alfa Laval seeks a Service Sales Manager to lead regional service sales efforts in the US and adjacent markets, shaping strategy and driving growth in lifecycle services alongside equipment sales.

The role emphasizes leading a team, expanding aftermarket opportunities, and building relationships with key accounts while collaborating across Engineering, Operations and Product Management to ensure successful project execution.