Service Sales Leader: Grow Market & Service

Alfa Laval; Kenosha (WI); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

Alfa Laval is seeking a Service Sales Manager to lead regional service growth, shape strategy, and expand lifecycle service alongside equipment sales. The role is based in Greenwood, IN or Houston, TX or Kenosha, WI, with responsibilities spanning forecasting, KPIs, and cross-functional collaboration to deliver value-based solutions.

Ideal candidates have a Bachelor's degree, 2+ years in industrial B2B sales and at least 1 year in leadership, plus CRM, analytics, and strategic planning

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Min 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
• Minimum of 1 year in a leadership role.
• Experience in developing business plans and commercial growth strategies.
• Experience with CRM systems, sales forecasting, and data analytics.
• Knowledge of industrial markets such as food & beverage, chemical, pharmaceutical, energy, or water treatment is preferred.
• Demonstrated ability to lead, coach, and develop a high-performing sales or service team.
• Strong interpersonal and communication skills with the ability to influence cross-functional teams.
• Proven experience establishing clear goals, performance expectations, and accountability.
• Ability to foster collaboration, engagement, and a customer-centric culture.
• Strong decision-making and problem-solving skills under changing business conditions.
• Ability to translate technical solutions into customer business value.

Responsibilities

• Lead change initiatives and drive continuous improvement.
• Translate corporate strategy into actionable regional or market initiatives.
• Establish sales forecasts, budgets, and KPIs.
• Identify growth opportunities through market segmentation and lifecycle service strategies.
• Monitor business performance and implement corrective actions when required.
• Perform competitive analysis, including competitor offerings, pricing strategies, service capabilities, and market positioning.
• Identify new service offerings based on market intelligence and customer feedback.
• Provide regular competitive insights and strategic recommendations to management.
• Support key account development and participate in strategic customer visits.
• Lead opportunity pipeline management and forecasting.
• Negotiate complex commercial agreements and service contracts.
• Analyze sales performance, profitability, and business trends.
• Build long-term strategic relationships with customers.
• Understand customer operational challenges and develop value-based solutions.
• Drive customer satisfaction, retention, and loyalty.
• Support resolution of escalated customer issues.
• Collaborate with Operations, Engineering, Service, and Product Management to ensure successful project execution.
• Improve sales processes, CRM utilization, and reporting accuracy.

Skills

Leadership

Interpersonal skills

Customer focus

Cross-functional influence

Strategic thinking

Negotiation

Communication

Education

Bachelor's degree in Engineering, Business Administration, or related field

Tools

CRM systems

Sales forecasting

Data analytics

Job description

Alfa Laval is seeking a Service Sales Manager to lead regional service growth, shape strategy, and expand lifecycle service alongside equipment sales. The role is based in Greenwood, IN or Houston, TX or Kenosha, WI, with responsibilities spanning forecasting, KPIs, and cross-functional collaboration to deliver value-based solutions.

Ideal candidates have a Bachelor's degree, 2+ years in industrial B2B sales and at least 1 year in leadership, plus CRM, analytics, and strategic planning