Strategic Service Operations Coordinator

Ranger Field Services; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, life and vision ins.

401(k) Retirement Plan and Match

Paid Time Off

Specified Holiday Pay

Job summary

Ranger Field Services seeks a highly organized Service Operations Coordinator to support service and project opportunities from initial request through completion. This role links ISO, Lonestar branch sales, Ranger Field Services, and customers to ensure accurate quoting, scheduling, resourcing, and billing.

The ideal candidate collaborates with senior technicians and managers to understand requirements, establish timelines, and coordinate project execution in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of experience in project coordination, service coordination, operations support, construction administration, electrical distribution, or a related field.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Ability to collaborate with technical personnel, operational teams, and customers.
• Proficiency in Microsoft Office applications and business management software.
• Experience with Eclipse, SharePoint, or similar ERP and document management systems preferred.
• Strong attention to detail and problem-solving skills.
• Ability to adapt to changing priorities and work effectively in an evolving environment.
• Customer-focused mindset with a strong sense of urgency and accountability.

Responsibilities

• Receive and process customer service requests.
• Coordinate with Ranger Field Service and Integrated Solutions to gather project requirements and develop customer quotations.
• Assess project scope, labor requirements, technical needs, and scheduling availability with Senior Field Technicians and the Field Services Manager.
• Create and manage project documentation, work orders, and service records in company systems.
• Convert approved quotations into scheduled projects and service orders.
• Coordinate project scheduling and communicate timelines between customers, IS personnel, and Field Services teams.
• Order and track materials, equipment, and parts to support project execution.
• Collaborate with Parts and Service departments to ensure materials are available and delivered on time.
• Monitor project progress and maintain communication with stakeholders regarding schedule changes and requirements.
• Track labor hours, billable charges, materials, and project costs to support invoicing.
• Maintain detailed records using Eclipse, SharePoint, and other business applications.
• Identify and elevate scheduling conflicts, resource constraints, or project risks.
• Support continuous improvement initiatives and assist with standardized project coordination processes.
• Perform other duties as assigned by management.

Skills

Project Coordination

Cross-Functional Collaboration

Scheduling and Resource Planning

Technical Aptitude

Customer Service

Organization and Time Management

Attention to Detail

Adaptability and Flexibility

Problem Solving

Ambiguity Navigation

Education

High School Diploma or equivalent

Associate’s degree

Bachelor’s degree

Tools

Eclipse

SharePoint

ERP systems

Microsoft Office

Job description

Ranger Field Services seeks a highly organized Service Operations Coordinator to support service and project opportunities from initial request through completion. This role links ISO, Lonestar branch sales, Ranger Field Services, and customers to ensure accurate quoting, scheduling, resourcing, and billing.

The ideal candidate collaborates with senior technicians and managers to understand requirements, establish timelines, and coordinate project execution in a fast-paced environment.