Field Service Operations Coordinator

Lancesoft; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

LanceSoft in Indianapolis is seeking a Field Service Coordinator to plan and schedule field service resources for installations, preventive maintenance, and field modifications.

The role emphasizes driving customer satisfaction through effective communication, timely updates, and following through on commitments while balancing priorities.

Candidates should have a high school diploma and 2+ years in customer service or service coordination.

Qualifications

• High School Degree or equivalent
• 2+ years of Customer service and/or service coordination/dispatching or case management experience
• Knowledge of standard Computer Administrative Tools (Windows, MS Office)

Responsibilities

• Planning and scheduling field service resources for Installations, Preventative Maintenance, and Field Modifications while balancing urgent needs of a complex customer base
• Driving customer satisfaction through effective communication and following through on expectations
• Managing the strategic scheduling and efficiency of Field Service resources while balancing priorities

Skills

Customer service

Dispatching

MS Office

Education

High School Diploma

Tools

Oracle/ServiceMax

Job description

LanceSoft in Indianapolis is seeking a Field Service Coordinator to plan and schedule field service resources for installations, preventive maintenance, and field modifications.

The role emphasizes driving customer satisfaction through effective communication, timely updates, and following through on commitments while balancing priorities.

Candidates should have a high school diploma and 2+ years in customer service or service coordination.