Service Operations Coordinator

Lonestar Electric Supply; Houston, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan with match

Paid time off

Specified holiday pay

Job summary

Lonestar Electric Supply is seeking a Service Operations Coordinator to support service and project opportunities from initial request through completion. This role links ISO, Lonestar branch sales, Ranger Field Services, and customers to ensure accurate quotations, scheduling, resourcing, and billing.

The ideal candidate will thrive in a fast-paced environment, coordinating with Senior Field Technicians, the Field Services Manager, and end-user customers to define job requirements, timelines,

Qualifications

• Minimum of 2 years of experience in project coordination or related field.
• Strong organizational and communication skills; able to manage multiple priorities.
• Proficiency with Microsoft Office and business management software; ERP/SharePoint experience preferred.

Responsibilities

• Receive and process customer service requests and coordinate with teams.
• Develop customer quotations and assess project scope and resources.
• Coordinate scheduling, labor, and material needs for project execution.
• Track project costs and ensure accurate invoicing.
• Maintain project documentation in company systems and elevate risks.

Skills

Project coordination

Collaboration

Scheduling

Technical aptitude

Customer service

Organization

Attention to detail

Adaptability

Problem solving

Ambiguity navigation

Education

Associate or Bachelor's degree

Tools

Eclipse

SharePoint

ERP systems

Job description

VETERANS ARE ENCOURAGED TO APPLY

Description

Position Summary

Ranger Field Services is seeking a highly organized and adaptable Service Operations Coordinator to support the execution of service and project opportunities from initial request through completion. This role serves as the primary link between the Integrated Solutions (ISO) team, Lonestar branch sales, Ranger Field Services, and customers, ensuring projects are accurately quoted, scheduled, resourced, and billed.

The ideal candidate is comfortable working in a fast-paced environment, managing multiple priorities, and collaborating with technical and operational teams. This individual will work closely with Senior Field Technicians, Field Services Manager, Lonestar branch sales, and end user customers to understand job requirements, identify resource needs, establish timelines, and coordinate project execution.

Ideal Candidate Profile

The successful candidate will be comfortable operating between multiple departments and stakeholders. They will possess the flexibility to adapt to changing project priorities, leverage technology to stay organized, and confidently coordinate discussions with technical experts to ensure projects are properly scoped, scheduled, and executed. This individual thrives in environments where processes continue to evolve and where proactive communication is essential to success

Responsibilities

• Receive and process customer service requests.
• Coordinate with the Ranger Field Service and Integrated Solutions team to gather project requirements and develop customer quotations.
• Partner with Senior Field Technicians and the Field Services Manager to assess project scope, labor requirements, technical needs, and scheduling availability.
• Create and manage project documentation, work orders, and service records within company systems.
• Convert approved quotations into scheduled projects and service orders.
• Coordinate project scheduling and communicate timelines between customers, Integrated Solutions personnel, and Field Services teams.
• Order and track required materials, equipment, and parts to support project execution.
• Collaborate with Parts and Service departments to ensure materials are available and delivered on time.
• Monitor project progress and maintain communication with internal stakeholders regarding schedule changes, job status, and customer requirements.
• Track labor hours, billable charges, materials, and project costs to support accurate invoicing.
• Maintain detailed records using Eclipse, SharePoint, and other business applications.
• Identify and elevate scheduling conflicts, resource constraints, or project risks.
• Support continuous improvement initiatives and assist with developing standardized project coordination processes.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in project coordination, service coordination, operations support, construction administration, electrical distribution, or a related field.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Ability to effectively collaborate with technical personnel, operational teams, and customers.
• Proficiency in Microsoft Office applications and business management software.
• Experience with Eclipse, SharePoint, or similar ERP and document management systems preferred.
• Strong attention to detail and problem-solving skills.
• Ability to adapt to changing priorities and work effectively in an evolving environment.
• Customer-focused mindset with a strong sense of urgency and accountability.

Key Competencies

• Project Coordination
• Cross-Functional Collaboration
• Scheduling and Resource Planning
• Technical Aptitude
• Customer Service
• Organization and Time Management
• Attention to Detail
• Adaptability and Flexibility
• Problem Solving
• Ability to Navigate Ambiguity

Benefits:

• Medical, dental, life and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Holiday Pay

Disclaimer:

This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.

Ranger Field Services is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.