Service Operations Coordinator

Ranger Field Services; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, life and vision ins.

401(k) Retirement Plan and Match

Paid Time Off

Specified Holiday Pay

Job summary

Ranger Field Services seeks a highly organized Service Operations Coordinator to support service and project opportunities from initial request through completion. This role links ISO, Lonestar branch sales, Ranger Field Services, and customers to ensure accurate quoting, scheduling, resourcing, and billing.

The ideal candidate collaborates with senior technicians and managers to understand requirements, establish timelines, and coordinate project execution in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of experience in project coordination, service coordination, operations support, construction administration, electrical distribution, or a related field.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Ability to collaborate with technical personnel, operational teams, and customers.
• Proficiency in Microsoft Office applications and business management software.
• Experience with Eclipse, SharePoint, or similar ERP and document management systems preferred.
• Strong attention to detail and problem-solving skills.
• Ability to adapt to changing priorities and work effectively in an evolving environment.
• Customer-focused mindset with a strong sense of urgency and accountability.

Responsibilities

• Receive and process customer service requests.
• Coordinate with Ranger Field Service and Integrated Solutions to gather project requirements and develop customer quotations.
• Assess project scope, labor requirements, technical needs, and scheduling availability with Senior Field Technicians and the Field Services Manager.
• Create and manage project documentation, work orders, and service records in company systems.
• Convert approved quotations into scheduled projects and service orders.
• Coordinate project scheduling and communicate timelines between customers, IS personnel, and Field Services teams.
• Order and track materials, equipment, and parts to support project execution.
• Collaborate with Parts and Service departments to ensure materials are available and delivered on time.
• Monitor project progress and maintain communication with stakeholders regarding schedule changes and requirements.
• Track labor hours, billable charges, materials, and project costs to support invoicing.
• Maintain detailed records using Eclipse, SharePoint, and other business applications.
• Identify and elevate scheduling conflicts, resource constraints, or project risks.
• Support continuous improvement initiatives and assist with standardized project coordination processes.
• Perform other duties as assigned by management.

Skills

Project Coordination

Cross-Functional Collaboration

Scheduling and Resource Planning

Technical Aptitude

Customer Service

Organization and Time Management

Attention to Detail

Adaptability and Flexibility

Problem Solving

Ambiguity Navigation

Education

High School Diploma or equivalent

Associate’s degree

Bachelor’s degree

Tools

Eclipse

SharePoint

ERP systems

Microsoft Office

Job description

Description

VETERANS ARE ENCOURAGED TO APPLY

Position Summary

Ranger Field Services is seeking a highly organized and adaptable Service Operations Coordinator to support the execution of service and project opportunities from initial request through completion. This role serves as the primary link between the Integrated Solutions (ISO) team, Lonestar branch sales, Ranger Field Services, and customers, ensuring projects are accurately quoted, scheduled, resourced, and billed.

The ideal candidate is comfortable working in a fast-paced environment, managing multiple priorities, and collaborating with technical and operational teams. This individual will work closely with Senior Field Technicians, Field Services Manager, Lonestar branch sales, and end user customers to understand job requirements, identify resource needs, establish timelines, and coordinate project execution.

Ideal Candidate Profile

The successful candidate will be comfortable operating between multiple departments and stakeholders. They will possess the flexibility to adapt to changing project priorities, leverage technology to stay organized, and confidently coordinate discussions with technical experts to ensure projects are properly scoped, scheduled, and executed. This individual thrives in environments where processes continue to evolve and where proactive communication is essential to success

Responsibilities

• Receive and process customer service requests.
• Coordinate with the Ranger Field Service and Integrated Solutions team to gather project requirements and develop customer quotations.
• Partner with Senior Field Technicians and the Field Services Manager to assess project scope, labor requirements, technical needs, and scheduling availability.
• Create and manage project documentation, work orders, and service records within company systems.
• Convert approved quotations into scheduled projects and service orders.
• Coordinate project scheduling and communicate timelines between customers, Integrated Solutions personnel, and Field Services teams.
• Order and track required materials, equipment, and parts to support project execution.
• Collaborate with Parts and Service departments to ensure materials are available and delivered on time.
• Monitor project progress and maintain communication with internal stakeholders regarding schedule changes, job status, and customer requirements.
• Track labor hours, billable charges, materials, and project costs to support accurate invoicing.
• Maintain detailed records using Eclipse, SharePoint, and other business applications.
• Identify and elevate scheduling conflicts, resource constraints, or project risks.
• Support continuous improvement initiatives and assist with developing standardized project coordination processes.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in project coordination, service coordination, operations support, construction administration, electrical distribution, or a related field.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Ability to effectively collaborate with technical personnel, operational teams, and customers.
• Proficiency in Microsoft Office applications and business management software.
• Experience with Eclipse, SharePoint, or similar ERP and document management systems preferred.
• Strong attention to detail and problem-solving skills.
• Ability to adapt to changing priorities and work effectively in an evolving environment.
• Customer-focused mindset with a strong sense of urgency and accountability.

Key Competencies

• Project Coordination
• Cross-Functional Collaboration
• Scheduling and Resource Planning
• Technical Aptitude
• Customer Service
• Organization and Time Management
• Attention to Detail
• Adaptability and Flexibility
• Problem Solving
• Ability to Navigate Ambiguity

Benefits:

• Medical, dental, life and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Holiday Pay

Disclaimer:

This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.

Ranger Field Services is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.