Strategic Service & Dispatch Coordinator - Alarm & Tech

Wachter, Inc.; Lowell (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D and LTD insurance

Paid Vacation and Holidays

Company-Matched 401(k) and IRA

Job summary

Wachter, Inc. is seeking a highly organized Service Coordinator to support nationwide service SLAs. You will help schedule, order materials, document, and provide administrative support. Work closely with project managers to ensure timelines are met and communications stay clear with stakeholders.

Ideal candidates thrive in a collaborative setting, manage detail-oriented tasks, and can be on-call in rotation. Competitive pay and strong benefits accompany long-term employment.

Qualifications

• 2+ years in technician field, project coordination or management.
• Experience with Service Level Agreements, SOPs, and dispatching is helpful.
• Strong professional writing and ability to maintain customer relationships remotely or on-site.
• Able to prioritize tasks and manage multiple queues under pressure.

Responsibilities

• Assist the Project Manager with daily operational tasks.
• Provide support to onsite technicians and coordinate dispatches.
• Manage service queues with priority for the team.
• Oversee service financials under management supervision.
• Adhere to safety requirements and responsibilities as assigned.

Skills

Attention to detail

Organizational skills

Customer communication

On-call readiness

Project coordination

Dispatch coordination

Tools

Microsoft Office

Virtual environments

Web-based platforms

Job description

Wachter, Inc. is seeking a highly organized Service Coordinator to support nationwide service SLAs. You will help schedule, order materials, document, and provide administrative support. Work closely with project managers to ensure timelines are met and communications stay clear with stakeholders.

Ideal candidates thrive in a collaborative setting, manage detail-oriented tasks, and can be on-call in rotation. Competitive pay and strong benefits accompany long-term employment.