Strategic Service Dispatch Coordinator

ITW; Atlanta (GA); On-site; USD 40,000 - 54,000; Full time

Job summary

ITW in Atlanta, GA seeks a dispatch clerk to support service calls and coordinate with customers and field technicians. You will answer calls, log information, dispatch requests, and help maintain service tickets to ensure prompt, accurate service.

Ideal candidates have 0–18 months of experience, strong communication, and organizational skills. This role requires attention to detail and the ability to work in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 0–18 months of experience preferred in dispatch/support roles.
• Strong communication and organizational skills are essential.

Responsibilities

• Answer incoming telephone service requests and document details.
• Dispatch calls to service technicians and prioritize work orders.
• Maintain and file service tickets and manuals.
• Update monthly active installation lists and equipment files.
• Assist with clerical functions and customer walk-ins as needed.
• Follow up on completed service calls to ensure customer satisfaction.

Skills

Communication

Organization

Attention to detail

Education

High School or equivalent

Job description

ITW in Atlanta, GA seeks a dispatch clerk to support service calls and coordinate with customers and field technicians. You will answer calls, log information, dispatch requests, and help maintain service tickets to ensure prompt, accurate service.

Ideal candidates have 0–18 months of experience, strong communication, and organizational skills. This role requires attention to detail and the ability to work in a fast-paced environment.