Service Coordinator

Hired by Matrix, Inc; West Valley City (UT); On-site; USD 30,307 - 33,062; Part time

Job summary

A reputable staffing agency is seeking a Service Coordinator in West Valley City. The role involves scheduling service appointments, dispatching technicians, and ensuring customer satisfaction. Candidates should have a high school diploma and 1-3 years of relevant experience, along with strong organizational and communication skills. This is a contract position with onsite work requirements.

Qualifications

• 1–3 years of administrative experience in a sales or service industry.
• Knowledge of ERP systems preferred.
• Ability to use discretion and make decisions.

Responsibilities

• Scheduling service appointments and inspections.
• Resolving customer issues and dispatching technicians.
• Creating work orders and providing status to customers.

Skills

Organizational skills

Decision-making skills

Communication skills

Problem solving

Data analysis

Microsoft Office proficiency

Education

High School Diploma or GED

Job description

Service Coordinator

Base Pay Range

$22.00/hr - $24.00/hr

At a Glance

Are you ready to build your career by joining an international fire and alarm protection company? If so, our client is hiring a Service Coordinator.

Position Details

• Position Type: Contract
• Work Location: Onsite

Required Qualifications

• High School Diploma or General Education Degree (GED).
• 1–3 years of experience performing administrative duties within a sales or service industry and working knowledge of ERP systems preferred.
• Must possess good decision‑making skills, be very organized and detail oriented.
• Excellent oral and written communication.
• Ability to use discretion.
• Problem solving and ability to elevate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Physical Demands

• Regularly required to sit, twist, use hands and arms to reach, handle, push, pull or feel; speak and hear.
• Frequently required to stand and walk.
• Must regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds.
• Vision: close vision, distance vision, color vision and ability to adjust focus.

Work Environment

• Normal office environment.
• Noise level usually moderate.

Responsibilities

• Scheduling service appointments and inspections; resolving customer issues; dispatching; billing review and contract paperwork.
• May support warehouse and other office functions.
• Schedule appointments, dispatch technicians for service and inspections to maximize tech productivity.
• Create work orders, provide status to customers and follow up with technicians.
• Confirm work orders are completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract and QC paperwork.
• Schedule sub‑contractor work and work with technicians to ensure all paperwork is completed within designated time.
• Maintain appointment schedules; order material and equipment.
• Receive material/equipment and issue to technicians.
• Complete daily reports; assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

Get in Touch

If you think you’re a good match, submit your resume and reach out to Mohit at [phone] to learn more.