Service Coordinator

Wachter, Inc.; Lowell (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D and LTD insurance

Paid Vacation and Holidays

Company-Matched 401(k) and IRA

Job summary

Wachter, Inc. is seeking a highly organized Service Coordinator to support nationwide service SLAs. You will help schedule, order materials, document, and provide administrative support. Work closely with project managers to ensure timelines are met and communications stay clear with stakeholders.

Ideal candidates thrive in a collaborative setting, manage detail-oriented tasks, and can be on-call in rotation. Competitive pay and strong benefits accompany long-term employment.

Qualifications

• 2+ years in technician field, project coordination or management.
• Experience with Service Level Agreements, SOPs, and dispatching is helpful.
• Strong professional writing and ability to maintain customer relationships remotely or on-site.
• Able to prioritize tasks and manage multiple queues under pressure.

Responsibilities

• Assist the Project Manager with daily operational tasks.
• Provide support to onsite technicians and coordinate dispatches.
• Manage service queues with priority for the team.
• Oversee service financials under management supervision.
• Adhere to safety requirements and responsibilities as assigned.

Skills

Attention to detail

Organizational skills

Customer communication

On-call readiness

Project coordination

Dispatch coordination

Tools

Microsoft Office

Virtual environments

Web-based platforms

Job description

Wachter’s greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is looking for a highly organized and proactive Service Coordinator to support the successful execution of a Nationwide Service SLA. This role is ideal for someone who thrives in a collaborative environment, enjoys managing details, and is passionate about keeping projects on track and stakeholders informed.

As a Service Coordinator, you’ll play a key role in scheduling, ordering materials, documentation, and administrative support. You will work closely with project managers and team leads to ensure timelines are met, resources are aligned, and communication flows smoothly with the Service SLA(s) assigned.

We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits–No premium cost!
• Life, AD&D and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings

Requirements:

• Experience in any of the following fields is a plus: Access Control, Burglar Alarm, Fire Alarm, CCTV systems, cabling.
• Experience working with Service Level Agreements, SOPs, and dispatching are helpful.
• At least 2 years of technician field, project coordination or management experience.
• Proficient with the use of Microsoft Office programs, virtual environments, and web-based platforms.
• Able to maintain customer relationships on the phone and virtually with a strong professional writing ability.
• Strong attention to detail, organizational, and follow-up skills.
• Ability to prioritize tasks.
• Project Management experience in Alarm, Technology, or related fields is helpful.
• Will be required to be on-call in a rotation schedule.

Responsibilities:

• Assist the Project Manager with daily operational tasks.
• Ability to work under pressure and endure stressful tasks.
• Provide support to onsite technicians.
• Manage expectations with Dispatchers and Admins.
• Manage service queues, providing priority to the team.
• Manage service financials with management supervision.
• Maintain a high standard of quality and professionalism.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements as set forth by the Company

$20 - $25 an hour