Strategic Service Delivery Lead - Professional Services

Proofpoint; Washington (Washington County); On-site; USD 92,100 - 193,600; Full time

Benefits offered by this job

Flexible work environment

Wellbeing days

Volunteer days

Job summary

Proofpoint is seeking a Service Delivery Manager, Professional Services, to own end-to-end delivery for an assigned sales region, ensuring quality and successful outcomes for customers while partnering with Sales, Customer Success, and cross-functional teams in a fast-growing environment.

The ideal candidate brings 5+ years delivering technical or Professional Services engagements, excels in a matrixed setting, and combines hands-on delivery leadership with strong communication to influence

Qualifications

• 5+ years delivering technical or Professional Services engagements.
• Experience in a matrixed, shared-resource environment.
• Hands-on Professional Services, Service Delivery, or Customer Success experience.
• Strong execution discipline and multitasking abilities.
• Excellent communication with customers and internal teams.

Responsibilities

• Own and manage Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments.
• Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes.
• Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization.
• Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment.
• Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs.
• Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate.
• Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction.
• Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them.
• Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes.
• Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions.
• Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding.
• Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions.
• Collaborate with subject matter experts to support evolving technical and digital delivery capabilities.
• Support cross functional initiatives that improve delivery effectiveness and end to end customer outcomes.
• Promote a culture of accountability, collaboration, and knowledge sharing across the Professional Services organization.

Skills

Delivery management

Stakeholder management

Cross-functional coordination

Communication

Problem solving

Education

Bachelor’s degree (STEM or related)

Job description

Proofpoint is seeking a Service Delivery Manager, Professional Services, to own end-to-end delivery for an assigned sales region, ensuring quality and successful outcomes for customers while partnering with Sales, Customer Success, and cross-functional teams in a fast-growing environment.

The ideal candidate brings 5+ years delivering technical or Professional Services engagements, excels in a matrixed setting, and combines hands-on delivery leadership with strong communication to influence