Strategic Service Advisor - Create Outstanding Customer Experiences

Crain Automotive Team; Indian Head Lake Estates (AR); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Training

Employee Discounts

Job summary

Crain Kia of Sherwood seeks a Service Advisor to be the primary contact between customers and our service team. You will greet customers, document needs, recommend maintenance, and provide clear estimates while coordinating repairs with technicians to ensure a smooth service experience.

The role requires strong communication, multitasking in a busy shop, and a professional demeanor. You will help build lasting relationships and maintain records in our dealership system.

Qualifications

• Customer-focused with strong communication and service skills.
• Ability to multi-task in a fast-paced service environment.
• Professional appearance and strong organizational skills.
• Comfort with dealership software and ongoing learning.

Responsibilities

• Greet customers and create a welcoming service experience.
• Listen to concerns and document vehicle needs accurately.
• Recommend maintenance and repair services based on requirements.
• Provide estimates and explain repairs clearly.
• Coordinate repairs with technicians and monitor progress.
• Keep customers informed throughout the service process.
• Ensure customer satisfaction before, during, and after the visit.
• Build long-term relationships to encourage repeat business.
• Maintain accurate records and follow dealership processes.

Skills

Strong communication

Customer service

Multi-tasking

Professional appearance

Organizational skills

Computer proficiency

Valid driver's license

Tools

Dealership software

Job description

Crain Kia of Sherwood seeks a Service Advisor to be the primary contact between customers and our service team. You will greet customers, document needs, recommend maintenance, and provide clear estimates while coordinating repairs with technicians to ensure a smooth service experience.

The role requires strong communication, multitasking in a busy shop, and a professional demeanor. You will help build lasting relationships and maintain records in our dealership system.