Service Advisor: Customer Care & Car Coordination

Crain Buick GMC of Springdale; Fayetteville (AR); On-site; USD 32,000 - 45,000; Full time

Job summary

Crain Kia of Fayetteville is seeking a customer-focused advisor to warmly welcome guests, listen to vehicle concerns, and guide them through the repair process. You will create clear repair orders, review findings, and keep customers informed to ensure a smooth visit.

No dealership experience is required— we train you. The role emphasizes communication, organization, attention to detail, and a calm, professional approach.

Qualifications

• Strong communication and listening skills.
• Comfort managing multiple tasks throughout the day.
• Attention to detail and follow-through.
• A calm, professional approach with customers.
• Willingness to learn and work within a structured process.
• Valid driver’s license.

Responsibilities

• Welcoming customers and understanding their vehicle concerns.
• Creating clear repair orders and explaining next steps.
• Reviewing inspection findings and maintenance recommendations.
• Coordinating with technicians and internal teams.
• Keeping customers informed and helping their visit go smoothly.
• Following a clear, established process from start to finish.

Skills

Communication

Listening

multitasking

Attention to detail

Calm, professional

Willingness to learn

Job description

Crain Kia of Fayetteville is seeking a customer-focused advisor to warmly welcome guests, listen to vehicle concerns, and guide them through the repair process. You will create clear repair orders, review findings, and keep customers informed to ensure a smooth visit.

No dealership experience is required— we train you. The role emphasizes communication, organization, attention to detail, and a calm, professional approach.